Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly customer service and support banking transactions in a community-focused branch.
- Company: Join Principality, a trusted building society with a strong community presence.
- Benefits: Enjoy tailored training, wellbeing support, and a collaborative team environment.
- Other info: Be part of an inclusive culture that values diversity and belonging.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Hours: 24.5hrs, Mon, Tues & Friday 9-5, Sat 8:45-12:15
Location: Principality Branch, Porthcawl
BELONG – There’s no place like Principality.
At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network?
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community.
When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day. At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
We reserve the right to close this vacancy early should we receive a high volume of applications.
‘We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’ Nigel Taylor – Head of Brand, Impact & Communication.
Customer Consultant - Swansea employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's values and how they show up in their branches. This will help you connect with the team and show that you’re genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making members feel welcome and valued, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! Principality values collaboration, so be prepared to discuss how you’ve worked well with others in previous roles. Highlighting your ability to support colleagues will make you stand out as a great fit for their close-knit team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the branch or the team. This shows your enthusiasm and helps you figure out if this is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Consultant - Swansea
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Highlight your experience in customer service and how it aligns with our values at Principality. We love seeing how you can contribute to our community!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what’s important. This will help us understand your skills and experiences better.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our culture there.
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about examples from your past experiences where you provided exceptional service, especially in face-to-face or phone interactions. This will help you demonstrate your ability to connect with members and show that you understand the importance of a warm welcome.
✨Familiarise Yourself with Principality's Values
Take some time to research Principality Building Society and its commitment to community and inclusion. Be ready to discuss how these values resonate with you and how you can contribute to creating a sense of belonging for both colleagues and customers. This shows that you’re not just looking for any job, but that you genuinely want to be part of their mission.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks during busy periods. Practise your responses to these scenarios, focusing on your calmness and problem-solving skills. This will help you convey your proactive attitude and readiness to learn.
✨Show Enthusiasm for Teamwork
Since this role involves working closely with colleagues, be prepared to talk about your experiences in team settings. Highlight times when you collaborated effectively or supported a teammate. Showing that you value teamwork will align well with Principality’s culture of shared learning and support.