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- Tasks: Welcome customers and assist with their banking needs in a friendly, supportive environment.
- Company: Join Principality, a community-focused building society with 165 years of history.
- Benefits: Receive tailored training, develop your skills, and enjoy a supportive team atmosphere.
- Why this job: Make a real difference in your community while building valuable customer service experience.
- Qualifications: Great communication skills and a proactive attitude are essential.
- Other info: Be part of a diverse workplace that values inclusion and belonging.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Contract Type: Full-Time, Fixed Term Contract
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, Port Talbot
Hours: 17hrs Thursday & Friday 9-5, every Saturday 9-12
Closing Date: 01 February 2026
Belong – There’s no place like Principality. At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives. Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day.
At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
What you’ll do
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
“We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging” – Nigel Taylor, Head of Brand, Impact & Communication.
Customer Consultant - Neath (12m FTC) employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Neath (12m FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and community focus will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of examples from your past experiences where you delivered outstanding service. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. A smart appearance can make a great first impression, especially in a role where personal service is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your proactive attitude!
We think you need these skills to ace Customer Consultant - Neath (12m FTC)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Principality.
Tailor Your Application: Make sure to tailor your application to the Customer Consultant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for someone who can communicate effectively with our members!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Principality
✨Know the Company
Before your interview, take some time to research Principality Building Society. Understand their values, mission, and how they serve the community. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Consultant, you'll need to demonstrate outstanding customer service abilities. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or made someone’s day better – these stories will resonate well during the interview.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. If you’re unsure about a question, don’t hesitate to ask for clarification – it shows you’re engaged and keen to understand.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about the training and support they offer, or how they foster a sense of belonging among their staff. This demonstrates your interest in the position and helps you gauge if it's the right fit for you.
