At a Glance
- Tasks: Welcome customers and assist with their banking needs in a friendly, supportive manner.
- Company: Join Principality, a community-focused building society with 165 years of service.
- Benefits: Receive tailored training, support, and opportunities for personal growth.
- Other info: Be part of a diverse team that values belonging and inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 28800 - 43200 £ per year.
Contract Type: Full-Time, Fixed Term Contract
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, Port Talbot
Hours: 17hrs Thursday & Friday 9-5, every Saturday 9-12
Closing Date: 01 February
Belong – There’s no place like Principality. At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives. Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day. At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
What you’ll do:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least ****. Join us and be part of the business that truly puts our customers first.
“We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging”– Nigel Taylor, Head of Brand, Impact & Communication.
Customer Consultant in Neath employer: Principality
At Principality, we pride ourselves on being a community-focused employer that values belonging and personal connections. As a Customer Consultant in our Port Talbot branch, you'll enjoy a supportive work culture with tailored training opportunities to help you thrive in your role. With a commitment to employee growth and a strong emphasis on teamwork, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Neath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's values and how they connect with their community. This will help you show that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of scenarios where you can demonstrate your ability to provide a warm welcome and support. Role-playing with a friend can really help you nail this down.
✨Tip Number 3
Be ready to talk about your proactive attitude! Think of examples from your past where you've taken the initiative to solve problems or improve processes. This will show that you're not just a follower, but someone who can contribute positively to the branch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Principality family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Consultant in Neath
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Principality.
Tailor Your Application:Make sure to tailor your application to the Customer Consultant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for clarity in communication, just like you’ll need in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided outstanding service in the past, whether face-to-face or over the phone. This role is all about making customers feel valued, so show them you understand that!
✨Familiarise Yourself with the Company
Take some time to learn about Principality Building Society and its values. Understanding their commitment to community and belonging will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role!
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a difficult customer or a busy day in the branch. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Proactive Attitude
Principality values a proactive approach, so be prepared to discuss how you’ve taken initiative in previous roles. Whether it’s learning new skills or suggesting improvements, highlight your willingness to grow and contribute positively to the team.
