Principality is hiring a Customer Support Consultant to manage sensitive conversations with customers in financial difficulty. You will assess circumstances, implement fair forbearance options, and coordinate with internal teams to ensure compliant outcomes.
Experience in arrears, collections or debt guidance is desirable. Strong empathy, communication skills, and ability to work to KPIs are required. Flexible hybrid working and inclusive culture offered.
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Customer Support Consultant – Financial Wellbeing (Hybrid) in Merthyr Tydfil employer: Principality
Principality is an excellent employer that values community engagement and personal development, making it a rewarding place to work as a Community Banking Consultant in Tonypandy. With a strong focus on employee growth opportunities and a supportive work culture, you will be part of a team dedicated to providing exceptional customer service while enjoying the flexibility of a part-time role. Join us to make a meaningful impact in your community while advancing your career in a nurturing environment.
