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- Tasks: Provide warm and friendly service to customers and support their banking needs.
- Company: A leading building society focused on community and inclusion.
- Benefits: Flexible hours, professional development, and a supportive work environment.
- Why this job: Join a community-focused team and make a real difference in people's financial lives.
- Qualifications: Outstanding customer service skills and a proactive attitude.
- Other info: Great opportunity for personal growth in a welcoming atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
A leading building society in the United Kingdom is seeking a Customer Consultant to provide warm and friendly service to members. This branch-based role involves supporting customers with banking transactions, identifying their financial needs, and working collaboratively with colleagues.
The ideal candidate will possess outstanding customer service skills and a proactive attitude. Join us to be part of a community-focused organization that values inclusion and belonging, with support for your professional development.
In-Branch Customer Consultant - Saturday & Flexible Hours in London employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Branch Customer Consultant - Saturday & Flexible Hours in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the building society's values and community initiatives. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations and be ready to share examples from your past experiences. This will demonstrate your proactive attitude and outstanding service skills.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at the building society through LinkedIn or other platforms. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it shows you're serious about joining our community-focused organisation. Don't miss out on this opportunity!
We think you need these skills to ace In-Branch Customer Consultant - Saturday & Flexible Hours in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your proactive attitude.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of In-Branch Customer Consultant. Mention how your experience aligns with the responsibilities outlined in the job description, especially around banking transactions and financial needs.
Be Warm and Friendly: Since this role is all about providing warm and friendly service, let your personality shine through in your written application. Use a conversational tone and express your enthusiasm for joining a community-focused organisation like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Principality
✨Know the Company
Before your interview, take some time to research the building society. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their community-focused organisation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your proactive attitude and ability to connect with members.
✨Practice Common Interview Questions
Anticipate questions related to banking transactions and customer needs. Practise your responses to questions like 'How would you handle a difficult customer?' or 'Can you give an example of how you identified a customer's financial needs?' This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about their approach to professional development or how they foster inclusion and belonging within the team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
