At a Glance
- Tasks: Support customers with financial solutions and mentor a team in a vibrant branch environment.
- Company: Principality, a community-focused organisation committed to inclusion and belonging.
- Benefits: Flexible working hours, full training, and a supportive team culture.
- Other info: Join a purpose-driven team with excellent career growth opportunities.
- Why this job: Make a real impact in your community while building lasting relationships with members.
- Qualifications: Strong communication skills and a proactive attitude; no financial background needed.
The predicted salary is between 60000 - 60000 £ per year.
Hours: 35 - Talk to us about Flexible Working
Salary: From £60,000 depending on experience
Location: Principality Branch, Tonypandy
Contract Duration: Part-Time, Permanent
Closing Date: 15 July 2026
BELONG – There’s no place like Principality
At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network?
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands‑on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day.
As a Senior Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in‑branch, via telephone or get in touch online.
As a Senior Customer Consultant, you will:
- Welcome and support customers in finding the right financial solutions.
- Deliver outstanding service that builds trust and long‑term relationships.
- Mentor and support a team of Customer Consultants, helping them grow and develop.
- Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
- Support customers over the phone and through our digital channels.
- Ensure the smooth running of daily branch operations in line with policy and procedures.
- Stay up to date with internal policies and regulatory requirements.
- Work collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- A natural people person with strong communication skills.
- Comfortable working in a fast‑paced, customer focused environment.
- Ability to deliver outstanding customer service, either face‑to‑face or over the phone.
- A proactive attitude and willingness to learn and grow in the role.
What we offer:
- Full training – no financial background needed.
- Supportive team environment where you’re encouraged to thrive.
- A career with a real purpose and impact.
Ready to start your journey with us? Apply now and let’s build your future – together.
The working hours for this vacancy are: Monday 09:15-16:45, Tuesday 10:00-15:00, Wednesday 09:30-15:00, Thursday 10:00-15:00 and Friday 09:00-16:45.
We reserve the right to close this vacancy early should we receive a high volume of applications.
Senior Customer Consultant - Llandeilo employer: Principality
Principality is an excellent employer that values community engagement and personal development, making it a rewarding place to work as a Community Banking Consultant in Tonypandy. With a strong focus on employee growth opportunities and a supportive work culture, you will be part of a team dedicated to providing exceptional customer service while enjoying the flexibility of a part-time role. Join us to make a meaningful impact in your community while advancing your career in a nurturing environment.
