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- Tasks: Provide warm and friendly service to customers and support their banking needs.
- Company: A leading building society focused on community and inclusion.
- Benefits: Flexible hours, professional development, and a supportive work environment.
- Why this job: Join a community-focused organisation and make a real difference in people's lives.
- Qualifications: Outstanding customer service skills and a proactive attitude.
- Other info: Great opportunity for personal growth and career advancement.
The predicted salary is between 24000 - 36000 £ per year.
A leading building society in the United Kingdom is seeking a Customer Consultant to provide warm and friendly service to members. This branch-based role involves supporting customers with banking transactions, identifying their financial needs, and working collaboratively with colleagues.
The ideal candidate will possess outstanding customer service skills and a proactive attitude. Join us to be part of a community-focused organization that values inclusion and belonging, with support for your professional development.
In-Branch Customer Consultant - Saturday & Flexible Hours employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Branch Customer Consultant - Saturday & Flexible Hours
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the building society's values and community initiatives. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations, especially those that require a warm and friendly approach. Role-playing these scenarios can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with current employees! If you can, reach out to someone who works at the building society. They can give you insider tips on what the interviewers are looking for and what it’s like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it ensures your application gets into the right hands quickly, so you can get one step closer to landing that role as a Customer Consultant.
We think you need these skills to ace In-Branch Customer Consultant - Saturday & Flexible Hours
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your proactive attitude.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values of our community-focused organisation. Mention how you can contribute to creating an inclusive environment for our members.
Be Friendly and Approachable: Since this role is all about providing warm and friendly service, let your personality shine through in your written application. Use a conversational tone and show us that you’re someone who genuinely enjoys helping others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided warm and friendly service in the past. Think about specific situations where you went above and beyond for a customer.
✨Understand the Role
Familiarise yourself with the responsibilities of an In-Branch Customer Consultant. Be prepared to discuss how you would support customers with banking transactions and identify their financial needs. This shows that you’re genuinely interested in the role and understand what’s expected.
✨Show Your Proactive Attitude
During the interview, highlight instances where you took initiative in previous roles. Whether it was suggesting improvements or helping a colleague, demonstrating a proactive attitude will resonate well with the interviewers.
✨Emphasise Teamwork and Community Focus
Since this role involves working collaboratively with colleagues, be ready to talk about your experience in team settings. Share how you’ve contributed to a positive team environment and how you align with the organisation's community-focused values.
