Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and assist with their banking needs in a friendly, supportive environment.
- Company: Join Principality, a community-focused building society with a strong commitment to inclusion.
- Benefits: Enjoy flexible working, wellbeing support, and opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Great communication skills and a proactive attitude towards learning and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Location: Principality Branch, Morriston
Hours: 35 - Talk to us about Flexible Working
Contract Duration: Full-Time, Permanent
Closing Date: 15 March 2026
BELONG – There’s no place like Principality
At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network? This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day.
At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
The working days and hours for this vacancy are as follows: Monday, Tuesday, Wednesday & Friday 9am-5pm (1 hour for lunch) and 3 out of 4 Saturdays per month 9am-12pm (no break).
‘We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’ Nigel Taylor, Head of Brand, Impact & Communication.
Customer Consultant - Morriston in Elgin employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Morriston in Elgin
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when meeting the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Consultant - Morriston in Elgin
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us connect with you.
Tailor Your Application: Make sure to tailor your application to the Customer Consultant role. Highlight your customer service experience and how it aligns with our values at Principality. We love seeing how you can contribute to our community!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our culture there.
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer, as this role is all about providing outstanding service. Be ready to share specific examples that highlight your ability to connect with people and solve their problems.
✨Familiarise Yourself with Principality
Do some research on Principality Building Society and its values. Understanding their commitment to community and inclusion will help you align your answers with what they stand for. Mentioning their recent awards or initiatives can show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since this role involves a lot of face-to-face and phone interactions, practice clear and friendly communication. You might want to do mock interviews with a friend or family member to get comfortable speaking about your experiences and answering questions in a professional yet approachable manner.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, training opportunities, or how they support employee wellbeing. This shows that you're not only interested in the role but also in how you can grow within the company.