At a Glance
- Tasks: Be the friendly face of our community, helping customers with their banking needs.
- Company: Join Principality, a 165-year-old building society dedicated to supporting local communities.
- Benefits: Enjoy flexible working, a well-being package, and a supportive team environment.
- Other info: We value diversity and inclusion, ensuring everyone feels they belong.
- Why this job: Make a real impact while developing your skills in a caring workplace culture.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
Location: Principality Branch, Mold
Hours: 17hrs - Thursday & Friday 9-5, and every Saturday 9-12
Hours: 35 - Talk to us about Flexible Working
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, Morriston
Location: Principality Branch, Porthcawl
Hours: 21hrs - Mon, Wed & Fri 9am-5pm, 2 Saturdays a month 9am-12pm (toil given)
Contract Duration: Part-Time, Permanent
Closing Date: 25 January 2026
BELONG –There’s no place like Principality
At Principality, belonging isn’t just a value —it’s how we work. When you join us,you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you,we’re committed to helping you feel comfortable, valued, and able to thrive.
We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve.That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.
There are plenty of reasons to build your career with Principality:
- A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List , ranked 27th , recognising our ongoing commitment to inclusion and belonging.
- Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
- Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85% , reflecting a positive and supportive culture.
- Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.
These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.
When it comes to belonging, there truly is no place like Principality.
At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in‑branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Nigel Taylor, Head of Brand, Impact & Communication. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
Customer Consultant - Mold employer: Principality
At Principality Building Society, we pride ourselves on fostering a welcoming and inclusive work environment that prioritises employee well-being and development. With an award-winning flexible working policy, a commitment to community support, and tailored training from day one, our Customer Consultants in Mold will thrive in a supportive culture that values their contributions and encourages personal growth. Join us in making a difference while enjoying a fulfilling career in a company that truly puts its people first.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Mold
✨Tip Number 1
Familiarise yourself with Principality's values and community involvement. Understanding their commitment to customer service and community support will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role requires great people skills, consider role-playing scenarios with friends or family to enhance your ability to handle various customer interactions effectively.
✨Tip Number 3
Research common banking products and services that Principality offers. Being knowledgeable about their offerings will not only impress during your interview but also prepare you to identify customer needs more effectively.
✨Tip Number 4
Network with current or former employees of Principality if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Consultant - Mold
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand what Principality is looking for in a Customer Consultant. Pay attention to the skills and qualities they value, such as outstanding customer service and great communication skills.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the role. Use specific examples of how you've delivered excellent customer service or worked in a busy environment to demonstrate your suitability.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the position and the company. Mention why you want to work at Principality and how your values align with their commitment to community and customer service.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Principality
✨Showcase Your Customer Service Skills
As a Customer Consultant, you'll need to demonstrate your ability to provide outstanding customer service. Prepare examples from your past experiences where you successfully assisted customers, whether face-to-face or over the phone.
✨Emphasise Your Communication Skills
Great communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with customers and colleagues in previous roles.
✨Demonstrate a Proactive Attitude
The company values a proactive approach. Think of instances where you took the initiative to solve a problem or improve a process. This will show your willingness to learn and grow within the role.
✨Research the Company Culture
Understanding the company's commitment to community and inclusivity is crucial. Familiarise yourself with their values and be prepared to discuss how you align with their mission of putting customers first.
