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- Tasks: Welcome customers and assist with banking transactions in a friendly, supportive environment.
- Company: Join Principality, a community-focused building society committed to inclusion and belonging.
- Benefits: Enjoy tailored training, wellbeing support, and opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Great communication skills and a proactive attitude are essential.
- Other info: Flexible working options available; be part of a team that values connection.
The predicted salary is between 30000 - 42000 £ per year.
Contract Type: Full-Time, Fixed Term Contract
Hours: 35 hours (or 17 hours: Thursday & Friday 9-5, and every Saturday 9-12) – talk to us about flexible working
Closing Date: 01 February 2026
BELONG – There’s no place like Principality
At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network?
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
Note: We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.
Customer Consultant - Llandaff (Saturday Working Only) employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Llandaff (Saturday Working Only)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Principality. Understand their values, especially around community and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've delivered great service. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Show your proactive side! During the interview, highlight times when you've taken the initiative to solve problems or improve processes. This aligns perfectly with the proactive attitude they're looking for in a Customer Consultant.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team culture. This shows that you’re engaged and serious about the position. Plus, it helps you figure out if this is the right fit for you too!
We think you need these skills to ace Customer Consultant - Llandaff (Saturday Working Only)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Customer Consultant role. Highlight your experience in customer service and how it aligns with our values at Principality. We love seeing how you connect with our mission!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what’s important. This will help us see your key skills and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about examples from your past experiences where you provided outstanding service, especially in face-to-face or phone interactions. This will help you demonstrate your ability to connect with members and provide the warm, friendly welcome they expect.
✨Familiarise Yourself with the Company Values
Principality places a strong emphasis on belonging and community. Make sure you understand their values and can articulate how you align with them. Prepare to discuss how you can contribute to their inclusive culture and support their mission of providing exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and communication skills. Think of situations where you had to stay calm under pressure or resolve a conflict. Practising these responses will help you feel more confident during the interview.
✨Show Your Willingness to Learn
Principality is keen on developing their staff, so be ready to express your eagerness to learn and grow in the role. Share any relevant training or development experiences you've had, and discuss how you plan to expand your knowledge in banking and customer service.
