Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly customer service and support for banking transactions in a community-focused branch.
- Company: Join Principality, a trusted building society with a strong community presence.
- Benefits: Flexible working hours, tailored training, and a supportive wellbeing package.
- Other info: Be part of an inclusive team that values diversity and belonging.
- Why this job: Make a real difference in your community while developing your skills in a rewarding role.
- Qualifications: Great communication skills and a proactive attitude towards learning.
The predicted salary is between 24000 - 36000 £ per year.
Location: Principality Branch, Carmarthen
Hours: 35 - Talk to us about Flexible Working
Contract Duration: Part-Time, Fixed Term Contract
Contract Duration: Full-Time, Permanent
Closing Date: 15 March 2026
BELONG – There’s no place like Principality
At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network? This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
The working days and hours for this vacancy are as follows: Wednesday, Thursday & Friday 9am-5pm (1 hour lunch) and every other Saturday 9am-12pm (no break).
“We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.”
Customer Consultant - Carmarthen employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Carmarthen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Principality. Understand their values, mission, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you come in for your interview. It shows that you respect the opportunity and are serious about joining our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision. Plus, it’s just good manners!
We think you need these skills to ace Customer Consultant - Carmarthen
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Show us how your background aligns with the Customer Consultant role and how you can contribute to our community-focused approach.
Keep It Clear and Concise: We appreciate a straightforward application! Stick to the point and make sure your writing is clear. Use bullet points if it helps to break down your skills and experiences – we love easy-to-read applications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gives you a chance to explore more about what we do at Principality.
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about examples from your past experiences where you provided outstanding service, especially in face-to-face or phone interactions. This will help you demonstrate your ability to connect with customers and show that you understand the importance of a warm welcome.
✨Familiarise Yourself with Principality's Values
Take some time to research Principality Building Society and its commitment to community and inclusion. Understanding their values will allow you to align your answers with what they stand for, showing that you're not just looking for any job, but that you genuinely want to be part of their mission.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking through potential scenarios, such as dealing with a difficult customer or recommending a product. Practising your responses will help you stay calm and focused during the interview.
✨Show Your Team Spirit
Since this role involves working closely with colleagues, be ready to discuss your teamwork experiences. Share examples of how you've collaborated with others in the past and how you can contribute to a supportive branch environment. This will highlight your proactive attitude and willingness to learn and grow within the team.