Customer Consultant Blackwood

Customer Consultant – Blackwood

We are proud of 165 years supporting communities. As a Customer Consultant you will be the first point of contact for members, welcoming them in‑branch, over the phone and online, ensuring a warm, friendly, and seamless experience.

We offer a flexible hybrid policy, award‑winning wellbeing, a hi‑tech office in Cardiff, extensive financial & wellbeing benefits and a caring community with over 85% engagement.

• Providing a warm friendly welcome and helping customers with everyday banking transactions.
• Supporting customers over the phone and through our digital channels.
• Identifying financial needs and recommending suitable products and services.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with colleagues across the branch network and delivering exceptional service.

• Ability to deliver outstanding customer service either face‑to‑face or over the phone.
• Ability to stay calm and focused in a busy environment.
• Great communication and people skills with a friendly and professional manner.
• A proactive attitude and willingness to learn and grow in the role.

We are passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging.

Required Experience: Contract