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- Tasks: Provide friendly customer service and support for banking transactions in a community-focused branch.
- Company: Join Principality, a trusted building society with 165 years of community commitment.
- Benefits: Flexible working hours, tailored training, and a supportive wellbeing package.
- Why this job: Make a real difference in your community while developing your skills in a collaborative environment.
- Qualifications: Great communication skills and a proactive attitude towards learning.
- Other info: Be part of an inclusive culture that values diversity and belonging.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Required for core site functionality and always on. Analytics helps us understand how the site is used. Marketing is used to deliver relevant marketing. Functional enhances site functionality and personalisation.
Your Rights
- Contract Type: Part-Time, Fixed Term Contract
- Hours: 35 - Talk to us about Flexible Working
- Location: Principality Branch, Carmarthen
- Hours: 35 - Talk to us about Flexible Working
- Location: Principality Branch, Morriston
- Hours: 30hrs
- Contract Duration: Part-Time, Permanent
- Closing Date: 08 March 2026
BELONG – There’s no place like Principality. At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day. Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network?
- In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment.
- Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
- An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
- Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
- Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day. At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
The working days and hours for this vacancy are as follows: Monday & Friday 9am-5pm (1 hour lunch) and every other Saturday 9am-12pm (no break).
“We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.” Nigel Taylor, Head of Brand, Impact & Communication.
But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
Customer Consultant - Barry (12m FTC) employer: Principality
Contact Detail:
Principality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Barry (12m FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Principality. Understand their values, especially around community and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've delivered great service. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Show your proactive side! During the interview, highlight times when you've taken the initiative to solve problems or improve processes. This will resonate well with the team at Principality, who value a proactive attitude and a willingness to learn.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team culture. This not only shows your interest but also helps you gauge if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Consultant - Barry (12m FTC)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us connect with you.
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Highlight your experience in customer service and how it aligns with our values at Principality. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our culture there.
How to prepare for a job interview at Principality
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about examples from your past experiences where you provided outstanding service, especially in face-to-face or phone interactions. Be ready to share these stories, as they’ll show how you can contribute to the welcoming environment at Principality.
✨Familiarise Yourself with the Company
Take some time to research Principality Building Society and its values. Understand their commitment to community and inclusion. This will not only help you answer questions more effectively but also demonstrate your genuine interest in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about how you would stay calm and focused in a busy environment, and prepare to discuss how you would identify financial needs and recommend suitable products. Practising these responses can give you a real edge.
✨Show Your Team Spirit
Since this role involves working closely with colleagues, be prepared to talk about your teamwork experiences. Highlight times when you collaborated successfully with others, and express your enthusiasm for being part of a close-knit team that supports each other and the community.