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- Tasks: Support customers in finding financial solutions and deliver outstanding service.
- Company: Principality Building Society, a supportive and inclusive workplace.
- Benefits: Full training, wellbeing support, and a career with purpose.
- Why this job: Join a team that values connection and community impact.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: No previous experience needed; we provide all the training you need.
The predicted salary is between 36000 - 60000 £ per year.
At Principality, belonging isn't just a value; it's how we work. When you join us, you're welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we're committed to helping you feel comfortable, valued, and able to thrive.
We believe great work happens when people feel connected to each other, to our purpose, and to the communities we serve. That's why we encourage balance, invest in wellbeing, and focus on growing and improving together.
Why join us?
- A truly inclusive workplace
- Customer excellence you can be proud of
- Engaged, supported colleagues
- Wellbeing at the heart of what we do
These achievements reflect more than awards; they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for. When it comes to belonging, there truly is no place like Principality.
Looking to build a meaningful career even if you're new to the financial services? We've got you covered. At Principality Building Society, we believe great people come from all backgrounds. That's why we're looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We'll provide full training and support to help you succeed.
As a Senior Customer Consultant, you'll be the first point of contact for our members, making sure they feel welcome, supported, and valued, whether they visit us in-branch, via telephone or get in touch online.
As a Senior Customer Consultant you will:
- Welcome and support customers in finding the right financial solutions.
- Deliver outstanding service that builds trust and long-term relationships.
- Mentor and support a team of Customer Consultants, helping them grow and develop.
- Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
- Support customers over the phone and through our digital channels.
- Ensure the smooth running of daily branch operations in line with policy and procedures.
- Stay up to date with internal policies and regulatory requirements.
- Work collaboratively with your colleagues across the branch network and deliver exceptional service.
What we're looking for:
- A natural people person with strong communication skills.
- Comfortable working in a fast-paced, customer-focused environment.
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- A proactive attitude and willingness to learn and grow in the role.
What we offer:
- Full training - no financial background needed.
- Supportive team environment where you're encouraged to thrive.
- A career with a real purpose and impact.
Ready to start your journey with us? Apply now and let's build your future together.
If you have any questions in relation to this role, please contact the recruitment team.
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.
Senior Customer Consultant - Treorchy employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Consultant - Treorchy
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's values and community focus. This will help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your people skills! As a Senior Customer Consultant, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show your passion for helping others! During your interview, share examples of how you've gone above and beyond for customers in the past. This will highlight your empathy and commitment to outstanding service.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows you're engaged and eager to learn, which aligns perfectly with Principality's supportive culture.
We think you need these skills to ace Senior Customer Consultant - Treorchy
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Senior Customer Consultant role. Highlight your customer service skills and any relevant experiences that show you can connect with people and support them effectively.
Show Your Passion: We love candidates who are genuinely excited about helping others. In your application, express your enthusiasm for the role and how you align with our values of inclusion and community support.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail and professionalism, which we value highly at Principality.
How to prepare for a job interview at Principality Building Society
✨Know Your Stuff
Before the interview, make sure you understand Principality's values and mission. Familiarise yourself with their commitment to inclusion and customer service excellence. This will help you align your answers with what they stand for.
✨Show Your People Skills
As a Senior Customer Consultant, you'll be interacting with customers daily. Prepare examples of how you've successfully built relationships in previous roles. Highlight your communication skills and your ability to empathise with others.
✨Be Ready to Learn
Principality values a proactive attitude and a willingness to grow. Be prepared to discuss how you approach learning new things and adapting to change. Share any experiences where you've taken the initiative to develop your skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they support employee wellbeing. This demonstrates your enthusiasm and engagement.
