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- Tasks: Support customers in finding financial solutions and mentor a team of consultants.
- Company: Join Principality, a welcoming and inclusive building society.
- Benefits: Flexible working, full training, and a supportive team environment.
- Why this job: Make a real impact while building meaningful relationships with customers.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: No previous experience needed; we provide all the training you need.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Principality Branch, Gorseinon
Hours: 35
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, Llanishen
Hours: 35
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, St. Davids
Hours: 31.5hrs, Mon, Wed, Thurs, Fri & every other Sat
Contract Duration: Part-Time, Permanent
Closing Date: 09 November 2025
BELONG. Thereâs no place like Principality. Our home is your home. So, when you decide to join the team, weâll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you â when it comes to belonging, there really is no place like Principality.
Some reasons you may want to consider working with us:
- We have an award-winning flexible/hybrid working policy.
- Weâre a 2022 winner of UK Best Large Workplaces for Women.
- We have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback.
- We ranked number 6 for wellbeing in 2022.
- We have an extensive financial and well-being benefits package âBelongâ designed to put our people first.
- We have consistent colleague engagement scores of over 85%.
- A caring community of supportive Networks.
Looking to build a meaningful career â even if youâre new to the financial services? Weâve got you covered. At Principality Building Society, we believe great people come from all backgrounds. Thatâs why weâre looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. Weâll provide full training and support to help you succeed.
As a Senior Customer Consultant, youâll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
As a Senior Customer Consultant you will:
- Welcome and support customers in finding the right financial solutions.
- Deliver outstanding service that builds trust and long-term relationships.
- Mentor and support a team of Customer Consultants, helping them grow and develop.
- Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
- Support customers over the phone and through our digital channels.
- Ensure the smooth running of daily branch operations in line with policy and procedures.
- Stay up to date with internal policies and regulatory requirements.
- Work collaboratively with your colleagues across the branch network and deliver exceptional service.
What weâre looking for:
- A natural people person with strong communication skills.
- Comfortable working in a fast-paced, customer focused environment.
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- A proactive attitude and willingness to learn and grow in the role.
What we offer:
- Full training â no financial background needed.
- Supportive team environment where youâre encouraged to thrive.
- A career with a real purpose and impact.
Ready to start your journey with us? Apply now and letâs build your future â together.
âWe are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belongingâ Nigel Taylor, Head of Brand, Impact & Communication.
Senior Customer Consultant - Treorchy employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Customer Consultant - Treorchy
â¨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and what makes them tick will help you connect with the team during your chat.
â¨Tip Number 2
Practice your people skills! As a Senior Customer Consultant, you'll be all about building relationships. Role-play common customer scenarios with a friend to boost your confidence and show off your communication skills.
â¨Tip Number 3
Be ready to share your passion for helping others! Think of examples from your past where you've gone the extra mile for someone. This will show that youâre not just a fit for the role, but also for the caring community at Principality.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Customer Consultant - Treorchy
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Consultant role. Highlight your people skills and any experience that shows you can deliver outstanding customer service, as that's what we're all about at Principality.
Show Your Passion: Let your enthusiasm shine through! We love candidates who are genuinely excited about helping others and making a difference. Share any relevant experiences or stories that showcase your passion for customer service.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality come through, so donât be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Principality Building Society
â¨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Customer Consultant. Familiarise yourself with the key responsibilities like delivering outstanding service and mentoring team members. This will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Show Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your communication skills. Think of examples where you've successfully helped customers or worked in a team. This will highlight your ability to connect with people, which is crucial for the job.
â¨Emphasise Your Willingness to Learn
Principality values individuals who are eager to grow. Be prepared to discuss how youâve embraced learning opportunities in the past. Whether itâs picking up new skills or adapting to changes, showing that youâre proactive about your development will resonate well with the interviewers.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.