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For Companies At a Glance
- Tasks: Support customers with financial solutions and mentor a team of consultants.
- Company: Join Principality, a welcoming and inclusive building society focused on community and employee wellbeing.
- Benefits: Enjoy flexible working, extensive wellbeing packages, and a supportive team environment.
- Why this job: Build a meaningful career with full training and a chance to make a real impact.
- Qualifications: No prior experience needed; just bring your passion for helping others and strong communication skills.
- Other info: Flexible hours and a commitment to diversity and inclusion in the workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Location: Principality Branch, Newport
Hours: 35
Contract Type: Full-Time, Fixed Term Contract
Contract Duration: Full-Time, Fixed Term Contract
Hours: 35 – Talk to us about Flexible Working
Hours: 35 – Talk to us about Flexible Working
Contract Duration: Full-Time, Fixed Term Contract
Closing Date: 12 October 2025
BELONG. There’s no place like Principality.
Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers
Looking to build a meaningful career – even if you’re new to the financial services? We’ve got you covered.
At Principality Building Society, we believe great people come from all backgrounds. That’s why we’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed.
As a Senior Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
As a Senior Customer Consultant you will:
- Welcome and support customers in finding the right financial solutions.
- Deliver outstanding service that builds trust and long-term relationships.
- Mentor and support a team of Customer Consultants, helping them grow and develop.
- Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
- Supporting customers over the phone and through our digital channels.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- A natural people person with strong communication skills.
- Comfortable working in a fast-paced, customer focused environment.
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- A proactive attitude and willingness to learn and grow in the role.
What we offer:
- Full training – no financial background needed.
- Supportive team environment where your encouraged to thrive.
- A career with a real purpose and impact.
Ready to start your journey with us?
Apply now and let’s build your future – together.
‘We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
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Senior Customer Consultant - Newport (12m FTC) employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Consultant - Newport (12m FTC)
✨Tip Number 1
Familiarise yourself with Principality's values and culture. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Prepare to discuss your experience in customer service, even if it's not in financial services. Highlight specific examples where you've demonstrated empathy and problem-solving skills, as these are key traits they value.
✨Tip Number 3
Research the latest trends in financial services and customer support. Being knowledgeable about current practices can set you apart and show your enthusiasm for the role and industry.
✨Tip Number 4
Network with current or former employees of Principality. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Customer Consultant - Newport (12m FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Customer Consultant position. Tailor your application to highlight how your skills and experiences align with what Principality is looking for.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for customer service and your ability to connect with people. Mention any relevant experiences that demonstrate your communication skills and proactive attitude.
Highlight Relevant Skills: Emphasise your strong communication skills and any experience in fast-paced environments. If you have experience mentoring or supporting others, make sure to include that as it aligns with the role's responsibilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Principality Building Society
✨Show Your People Skills
As a Senior Customer Consultant, you'll be interacting with customers regularly. Make sure to highlight your strong communication skills and any previous experiences where you've successfully helped others. Share specific examples that demonstrate your empathy and ability to build relationships.
✨Understand the Company Culture
Principality Building Society values a friendly and supportive environment. Research their culture and values before the interview, and be prepared to discuss how you align with them. Mention your enthusiasm for their flexible working policies and commitment to community support.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of examples where you've gone above and beyond for a customer or resolved a challenging situation. This will showcase your proactive attitude and readiness to learn.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the team. Inquire about the training process for new consultants or how success is measured in the position. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
