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- Tasks: Support customers in finding financial solutions and deliver outstanding service.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Full training provided, career development opportunities, and a supportive work environment.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive attitude; no prior experience needed.
- Other info: Mentor a team and step in for the Branch Manager when needed.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Senior Customer Consultant, you\’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or online.
Responsibilities
- Welcome and support customers in finding the right financial solutions.
- Deliver outstanding service that builds trust and long-term relationships.
- Mentor and support a team of Customer Consultants, helping them grow and develop.
- Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
- Support customers over the phone and through our digital channels.
- Ensure the smooth running of daily branch operations in line with policy and procedures.
- Stay up to date with internal policies and regulatory requirements.
- Work collaboratively with colleagues across the branch network and deliver exceptional service.
Qualifications
- A natural people person with strong communication skills.
- Comfortable working in a fast-paced, customer-focused environment.
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- A proactive attitude and willingness to learn and grow in the role.
- No previous industry experience required. We\’ll provide full training and support to help you succeed.
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Senior Customer Consultant (Cwmbran) 12m FTC Senior Customer Consultant (Cwmbran) 12m FTC employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Consultant (Cwmbran) 12m FTC Senior Customer Consultant (Cwmbran) 12m FTC
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the branch and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will help you feel more confident when it comes to delivering outstanding service.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've taken initiative in past roles or situations. This will demonstrate your willingness to learn and grow, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Senior Customer Consultant (Cwmbran) 12m FTC Senior Customer Consultant (Cwmbran) 12m FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've delivered outstanding customer service or supported a team, as this will resonate with us.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key achievements and qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Principality Building Society
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Since you'll be the first point of contact, understanding how to welcome and support customers is crucial. Think about examples from your past experiences where you’ve delivered outstanding service.
✨Showcase Your People Skills
As a natural people person, it’s important to demonstrate your strong communication skills during the interview. Practice active listening and think of ways to convey your ability to build trust and long-term relationships with customers.
✨Prepare for Team Mentoring Questions
Since mentoring is part of the role, be ready to discuss how you would support and develop a team of Customer Consultants. Share any relevant experiences where you’ve helped others grow, even if it’s outside of a formal work setting.
✨Familiarise Yourself with Policies and Procedures
Understanding internal policies and regulatory requirements is key. Do some research on common financial solutions and branch operations. This will show that you’re proactive and ready to contribute to the smooth running of the branch.
