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For Companies At a Glance
- Tasks: Support customers and mentor a team while ensuring smooth branch operations.
- Company: Join Principality, a welcoming and inclusive financial services provider with a strong community focus.
- Benefits: Enjoy flexible working, extensive well-being perks, and a supportive team environment.
- Why this job: Build a meaningful career with full training and a chance to make a real impact.
- Qualifications: No prior experience needed; just bring your passion for helping others and strong communication skills.
- Other info: Flexible working options available; apply now to start your journey with us!
The predicted salary is between 28800 - 43200 £ per year.
Senior Customer Consultant (Cwmbran) 12m FTC
Location: Principality Branch, Cwmbran
Hours: 35
Contract Type: Full-Time, Fixed Term Contract
Closing Date: 12 October 2025
Overview
Senior Customer Consultant, Cwmbran – 12-month fixed-term contract. Be the first point of contact for our members, ensuring they feel welcome, supported and valued whether they visit us in-branch, by phone or online.
Principality Building Society is committed to belonging and flexible working. We provide full training and support, and we focus on wellbeing and community impact while helping you grow in your career.
Ready to start your journey with us? Apply now and let’s build your future – together.
Responsibilities
- Welcome and support customers in finding the right financial solutions.
- Deliver outstanding service that builds trust and long-term relationships.
- Mentor and support a team of Customer Consultants, helping them grow and develop.
- Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
- Support customers over the phone and through our digital channels.
- Ensure the smooth running of daily branch operations in line with policy and procedures.
- Stay up to date with internal policies and regulatory requirements.
- Work collaboratively with colleagues across the branch network to deliver exceptional service.
What we’re looking for
- A natural people person with strong communication skills.
- Comfortable working in a fast-paced, customer-focused environment.
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- A proactive attitude and willingness to learn and grow in the role.
What we offer
- Full training – no financial background needed.
- Supportive team environment where you are encouraged to thrive.
- A career with a real purpose and impact.
We are passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging.
Looking to build a meaningful career – even if you’re new to financial services? We’ve got you covered. At Principality Building Society, we believe great people come from all backgrounds. We’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed.
Apply now and let’s build your future – together.
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Senior Customer Consultant (Cwmbran) 12m FTC employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Consultant (Cwmbran) 12m FTC
✨Tip Number 1
Familiarise yourself with Principality's values and culture. Understanding their commitment to community and employee well-being will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've delivered outstanding customer service in the past. Since this role focuses heavily on customer interaction, having specific anecdotes ready will demonstrate your capability and passion for helping others.
✨Tip Number 3
Research common financial products and services offered by building societies. Even if you don't have a financial background, showing that you've taken the initiative to learn about their offerings can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Principality. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Senior Customer Consultant (Cwmbran) 12m FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior Customer Consultant position. Tailor your application to highlight how your skills and experiences align with what Principality is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to connect with people. Mention any relevant experiences that demonstrate your communication skills and proactive attitude.
Highlight Relevant Skills: Make sure to emphasise your strong communication skills and any experience you have in fast-paced environments. Use specific examples to illustrate how you've delivered outstanding customer service in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Principality Building Society
✨Show Your People Skills
As a Senior Customer Consultant, you'll be interacting with customers regularly. Make sure to highlight your strong communication skills and any previous experience in customer service during the interview. Share examples of how you've built relationships and provided outstanding service.
✨Demonstrate Your Proactivity
The role requires a proactive attitude. Be prepared to discuss situations where you took the initiative to solve a problem or improve a process. This will show that you're not just reactive but can also anticipate customer needs.
✨Familiarise Yourself with the Company Culture
Principality values a warm and welcoming environment. Research their culture and values before the interview, and think about how your personal values align with theirs. This will help you convey why you're a good fit for their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer interactions. Practice responses to common scenarios, such as dealing with a difficult customer or mentoring a colleague. This will demonstrate your readiness for the role.
