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- Tasks: Welcome and support customers with their banking needs in a friendly manner.
- Company: Join Principality Building Society, a community-focused organisation with 165 years of service.
- Benefits: Flexible benefits, extensive well-being package, and a supportive work environment.
- Other info: Be part of a caring community with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a welcoming team.
- Qualifications: Great communication skills and a proactive attitude towards learning.
The predicted salary is between 25000 - 30000 £ per year.
At Principality Building Society, we have been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you will be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
We are committed to helping you develop. From day one, you will receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
Responsibilities:- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and delivering exceptional service.
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
BELONG. There’s no place like Principality. Our home is your home. So, when you decide to join the team, we will go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you - when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us: we are a 2022 winner of UK Best Large Workplaces for Women, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package 'Belong' designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality.
Customer Consultant in Porthcawl employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Porthcawl
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Principality Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of scenarios where you can demonstrate your ability to provide outstanding service. Role-play with a friend or family member to get comfortable with handling different customer interactions.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a friendly tone. Remember, great communication is key in this role, so let your personality shine through while keeping it professional.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Principality site. It’s a straightforward process, and it shows that you’re proactive and keen to join the team. Plus, it gives you a better chance of standing out!
We think you need these skills to ace Customer Consultant in Porthcawl
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Customer Consultant position. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like how we interact with our members every day.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Principality Building Society
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer, whether in person or over the phone. Be ready to share specific examples that highlight your ability to create a warm and welcoming environment.
✨Familiarise Yourself with the Company
Take some time to research Principality Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused team.
✨Practice Active Listening
During the interview, demonstrate your communication skills by practising active listening. Make sure to engage with the interviewer, nodding and responding appropriately. This shows that you value their input and are keen to understand their needs, which is crucial for a Customer Consultant role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows you're proactive and genuinely interested in how you can contribute to the team.