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- Tasks: Welcome customers and assist with their banking needs in a friendly environment.
- Company: Join Principality, a community-focused building society with a warm culture.
- Benefits: Flexible working hours, extensive wellbeing benefits, and tailored training.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Great communication skills and a proactive attitude towards learning.
- Other info: Be part of a supportive team in a role that values diversity.
The predicted salary is between 30000 - 42000 £ per year.
Location: Principality Branch, Porthcawl
Hours: 35 - Talk to us about Flexible Working Hours: 21hrs - Mon, Wed & Fri 9am-5pm, 2 Saturdays a month 9am-12pm (toil given)
Contract Duration: Full-Time, Permanent
Closing Date: 25 January 2026
BELONG. There’s no place like Principality. Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality.
Some reasons you may want to consider working with us:
- We’re a 2022 winner of UK Best Large Workplaces for Women.
- We ranked number 6 for wellbeing in 2022.
- We have an extensive financial and well-being benefits package ‘Belong’ designed to put our people first.
- We have consistent colleague engagement scores of over 85%.
- A caring community of supportive Networks.
At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more.
As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
Customer Consultant - Porthcawl (Saturday Working Only) in Newport employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Porthcawl (Saturday Working Only) in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and community involvement will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of examples where you've provided outstanding service. Be ready to share these stories to show how you fit into their friendly environment.
✨Tip Number 3
Prepare questions to ask! Show your interest in the role by asking about training opportunities or how they support employee wellbeing. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Principality. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant - Porthcawl (Saturday Working Only) in Newport
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Customer Consultant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Principality Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Principality Building Society. Understand their values, mission, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Consultant, you'll be the face of the company. Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you handled difficult situations or went the extra mile for a customer – these stories will resonate well with the interviewers.
✨Practice Calmness Under Pressure
The role requires staying calm and focused in a busy environment. During your interview, you might be asked how you handle stress. Share specific strategies you use to maintain composure, such as prioritising tasks or taking deep breaths, to demonstrate your ability to thrive in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training and support offered to new employees or how the team collaborates to deliver exceptional service. This shows your eagerness to learn and grow within the company.
