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- Tasks: Welcome customers and assist with their banking needs in a friendly environment.
- Company: Join Principality, a community-focused building society with a warm culture.
- Benefits: Flexible benefits, extensive well-being package, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Great communication skills and a proactive attitude towards learning.
- Other info: Be part of a team that values diversity and belonging.
The predicted salary is between 28800 - 43200 £ per year.
BELONG. There’s no place like Principality. Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you, when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us: we’re a winner of UK Best Large Workplaces for Women, we ranked number 6 for wellbeing, we have an extensive financial and well-being benefits package designed to put our people first, we have consistent colleague engagement scores of over 85%, and a caring community of supportive Networks.
At Principality Building Society, we’ve been proudly supporting our communities for years and we are committed to being there for many more. As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and delivering exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society; we’re part of the community. That’s why we have pledged to keep our branches open until at least. Join us and be part of the business that truly puts our customers first.
If you have any questions in relation to this role, please contact the recruitment team.
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.
Customer Consultant - Newport employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and community involvement will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of examples where you've delivered outstanding service. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Stay calm under pressure! The role can get busy, so practice staying focused in high-stress situations. You might even want to do a mock interview with a friend to simulate those busy moments and show how you handle them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Consultant - Newport
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills. Mention specific experiences where you've gone above and beyond for customers, as this is key for us at Principality.
Show Your Team Spirit: We love collaboration! Share examples of how you've worked well in a team or supported colleagues in previous roles. This will show us that you’re a great fit for our community-focused environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our amazing benefits package there!
How to prepare for a job interview at Principality Building Society
✨Know the Company Culture
Before your interview, take some time to understand Principality's values and culture. They pride themselves on being a welcoming community-focused organisation, so be ready to discuss how you can contribute to that environment.
✨Showcase Your Customer Service Skills
As a Customer Consultant, you'll need to demonstrate outstanding customer service abilities. Prepare examples from your past experiences where you've gone above and beyond for customers, whether in person or over the phone.
✨Stay Calm Under Pressure
The role can be busy, so think of scenarios where you've successfully managed stress or high-pressure situations. Share these stories during your interview to show that you can maintain composure while delivering excellent service.
✨Ask Thoughtful Questions
At the end of your interview, have a few questions ready that show your interest in the role and the company. Inquire about their training programmes or how they support employee growth, which aligns with their commitment to development.
