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- Tasks: Welcome customers and assist with banking transactions in a friendly environment.
- Company: Join Principality, a community-focused building society with a warm culture.
- Benefits: Flexible working hours, extensive wellbeing benefits, and tailored training.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Great communication skills and a proactive attitude are essential.
- Other info: Join a supportive team in a role that values community and inclusivity.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Hours: 21hrs - Mon, Wed & Fri 9am-5pm, 2 Saturdays a month 9am-12pm (toil given)
Location: Principality Branch, Morriston
Contract Duration: Full-Time, Fixed Term Contract
Closing Date: 25 January 2026
BELONG. There’s no place like Principality. Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality.
Some reasons you may want to consider working with us:
- We’re a 2022 winner of UK Best Large Workplaces for Women.
- We ranked number 6 for wellbeing in 2022.
- We have an extensive financial and well-being benefits package “Belong” designed to put our people first.
- We have consistent colleague engagement scores of over 85% and a caring community of supportive networks.
At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
“We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging” Nigel Taylor, Head of Brand, Impact & Communication.
Customer Consultant - Maesteg in Newport employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Maesteg in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and community involvement will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of examples from your past experiences where you provided outstanding service. Be ready to share these stories during your interview.
✨Tip Number 3
Prepare questions to ask! Show your enthusiasm by asking about the team dynamics or how they support employee development. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Principality family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant - Maesteg in Newport
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our friendly environment.
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Show Your Passion: We love candidates who are passionate about helping others. Share examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to providing outstanding service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits package there.
How to prepare for a job interview at Principality Building Society
✨Know the Company Culture
Before your interview, take some time to understand Principality's values and culture. They pride themselves on being a welcoming and supportive community, so think about how you can demonstrate that you align with these values during your conversation.
✨Showcase Your Customer Service Skills
As a Customer Consultant, you'll need to deliver outstanding service. Prepare examples from your past experiences where you've gone above and beyond for customers, whether in person or over the phone. This will show that you have the right attitude for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you had to stay calm under pressure or resolve a conflict. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about training and development opportunities, as well as how the team collaborates. This shows your proactive attitude and genuine interest in growing within the company.
