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- Tasks: Lead a dynamic branch team and deliver exceptional customer service.
- Company: Join Principality, a supportive and inclusive workplace.
- Benefits: Flexible working hours, professional development, and a strong wellbeing package.
- Why this job: Make a real impact in your community while growing your career.
- Qualifications: Proven leadership experience and a customer-first mindset.
- Other info: Be part of a caring community with excellent engagement scores.
The predicted salary is between 36000 - 60000 £ per year.
Location: Principality Branch, Morriston
Hours: 21hrs - Mon, Wed & Fri 9am-5pm, 2 Saturdays a month 9am-12pm (toil given)
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, Porthcawl
BELONG. There’s no place like Principality. Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us:
- We’re a 2022 winner of UK Best Large Workplaces for Women.
- We ranked number 6 for wellbeing in 2022.
- We have an extensive financial and well-being benefits package ‘Belong’ designed to put our people first.
- We have consistent colleague engagement scores of over 85% and a caring community of supportive Networks.
Lead with purpose. Empower your team. Make a real difference in your community.
We’re looking for a proactive and people-focused Branch Manager to lead one of our dynamic branch teams. If you’re passionate about delivering exceptional customer service, developing others and making an impact in your local area – this could be the perfect role for you.
What you’ll be doing:
- Provide inspirational leadership and direction to your branch team.
- Build strong working relationships and foster a culture of support and collaboration.
- Coach and develop colleagues to perform at their best and grow in their roles.
- Deliver results in line with strategic business goals and regulatory standards.
- Ensure the branch plays an active and valued role within the local community.
- Understand customer needs and support them in finding the right financial solutions.
- Lead from the front – supporting customers face to face, over the phone and through digital channels.
- Plan proactively, adapt quickly and always put the customer first.
What we’re looking for:
- Proven leadership experience, ideally within a customer-facing environment.
- A strong communicator who can inspire, coach and develop a high-performing team.
- A customer-first mindset with a genuine desire to help people.
- Ability to balance multiple priorities while maintaining high standards.
- Confidence navigating both people leadership and operational responsibilities.
- Understanding of (or willingness to learn about) regulatory and compliance standards in financial services.
Why Join us?
- Make a visible and meaningful impact in your local community.
- Work with a supportive and motivated team who are passionate about what they do.
- Access to professional development opportunities to help you grow your career.
- Join a company that values diversity, inclusion and continuous improvement.
Ready to take the lead? Apply today and help us shape the future of community banking – together.
“We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging” - Nigel Taylor, Head of Brand, Impact & Communications.
Branch Manager - Morriston in Newport employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Morriston in Newport
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Principality on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture. Since Principality values community and support, think of examples from your past where you've made a positive impact in your team or community.
✨Tip Number 3
Show off your leadership skills during the interview! Be ready to discuss how you've inspired and developed teams in the past. They want someone who can lead with purpose and make a real difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Principality family.
We think you need these skills to ace Branch Manager - Morriston in Newport
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and community impact shine through. We want to see how you can inspire and lead a team, so share examples that highlight your enthusiasm!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for at Principality.
Be Authentic: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to get to know the real you. Share your story and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Principality Building Society
✨Know Your Stuff
Before the interview, make sure you understand the role of a Branch Manager and what it entails. Familiarise yourself with Principality's values and community involvement. This will help you demonstrate your alignment with their mission and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you inspire and develop others, as this is key for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Focus
Principality is all about putting customers first, so be prepared to talk about how you've handled customer needs in the past. Share specific instances where you went above and beyond to support customers, and how you plan to continue that approach in this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their community initiatives or how they support employee development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
