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- Tasks: Manage day-to-day operations and support facilities queries for our diverse property portfolio.
- Company: Join Principality, a supportive and inclusive workplace with a strong community focus.
- Benefits: Enjoy flexible working, professional development, and a comprehensive well-being benefits package.
- Why this job: Be the first point of contact and make a real impact in a friendly team environment.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
- Other info: Experience a healthy work-life balance with a 35-hour work week and hybrid working options.
The predicted salary is between 30000 - 42000 £ per year.
Hours: 35 – Talk to us about Flexible Working
Contract Duration: Full-Time, Fixed Term Contract
Hours: 35 – Talk to us about Flexible Working
Hours: 35 – Talk to us about Flexible Working
Contract Duration: Full-Time, Fixed Term Contract
Closing Date: 12 October 2025
BELONG. There’s no place like Principality.
Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘Belong’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers
Join Our Team as an Estates Helpdesk Assistant
Are you highly organised, great with people, and passionate about providing top-notch support? We’re looking for an Estates Helpdesk Assistant to play a vital role in managing day-to-day operations across our diverse property portfolio — from our Head Office to branches across Wales and the borders, including both commercial and residential properties.
As the first point of contact for estates-related enquiries, you’ll help keep our operations running smoothly by logging issues, coordinating responses, and supporting internal teams and external contractors to resolve matters efficiently.
What you’ll be doing:
- Act as the first point of contact for facilities queries via phone and email from internal teams, tenants, and contractors.
- Log, track, and update maintenance requests using our CAFM software, ensuring accurate records and timely resolutions.
- Coordinate planned and reactive maintenance works, including scheduling contractor visits and arranging access to sites.
- Monitor service level agreements (SLAs), track performance, and support monthly reporting.
- Assist with compliance checks, PPM (Planned Preventative Maintenance) scheduling, and Health & Safety tasks.
- Support the wider estates team with administrative duties and help maintain accurate lease and service contract records.
What we’re looking for:
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- A proactive, customer-focused approach to problem-solving.
- A professional and friendly telephone manner.
- Ability to work collaboratively as part of a team.
- Be part of a purpose-led organisation that supports local communities across Wales and beyond.
- Enjoy a supportive, friendly team environment.
- Access professional development opportunities and benefits like flexible working, pension, annual leave and many more.
Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with our hybrid approach enabling you to have a mix of office days and remote working.
Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA
‘‘We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
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Estates Helpdesk Assistant employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and community involvement will help you connect during your chat.
✨Tip Number 2
Practice your communication skills! As an Estates Helpdesk Assistant, you'll be the first point of contact. Role-play with a friend or family member to nail that friendly and professional phone manner.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved issues in the past. This will demonstrate your proactive approach and ability to multitask effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Principality team. Don’t miss out on this opportunity!
We think you need these skills to ace Estates Helpdesk Assistant
Some tips for your application 🫡
Show Your Organisational Skills: As an Estates Helpdesk Assistant, being organised is key! Make sure to highlight any experiences where you've successfully managed multiple tasks or projects. We want to see how you keep things running smoothly!
Communicate Clearly: Since you'll be the first point of contact for queries, your communication skills are super important. Use clear and friendly language in your application to show us you can connect with people effectively.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we're looking for. Personalising your application shows us you're genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Principality Building Society
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Helpdesk Assistant role. Familiarise yourself with the key responsibilities like logging maintenance requests and coordinating with contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of communication, be prepared to demonstrate your excellent interpersonal skills. Think of examples where you've successfully resolved issues or helped others. This will highlight your customer-focused approach and ability to work collaboratively.
✨Get Familiar with CAFM Software
If you have experience with Computer-Aided Facilities Management (CAFM) software, mention it! If not, do a bit of research on how it works. Being able to discuss how you would log and track maintenance requests will show that you're proactive and ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the flexible working policy, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
