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- Tasks: Welcome and support customers with their banking needs in a friendly manner.
- Company: Join Principality, a top inclusive employer dedicated to community and customer care.
- Benefits: Enjoy a supportive benefits package focused on your wellbeing and career growth.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Great communication skills and a proactive attitude are essential.
- Other info: Experience a positive culture with opportunities for personal and professional development.
The predicted salary is between 30000 - 40000 £ per year.
At Principality, belonging isn't just a value; it's how we work. When you join us, you're welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we're committed to helping you feel comfortable, valued, and able to thrive.
We believe great work happens when people feel connected to each other, to our purpose, and to the communities we serve. That's why we encourage balance, invest in wellbeing, and focus on growing and improving together.
Why join us?
- A truly inclusive workplace
- Customer excellence you can be proud of
- Engaged, supported colleagues
- Wellbeing at the heart of what we do
These achievements reflect more than awards; they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.
As a Customer Consultant, you'll be the first point of contact for our members, making sure they feel welcome, supported, and valued, whether they visit us in-branch, via telephone or get in touch online.
We're committed to helping you develop. From day one, you'll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we're looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We're more than a building society; we're part of the community. Join us and be part of the business that truly puts our customers first.
If you have any questions in relation to this role, please contact the recruitment team.
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.
Customer Consultant - Denbigh (12m FTC) employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Denbigh (12m FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's values and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of scenarios where you can demonstrate your ability to provide a warm and friendly welcome. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Prepare questions to ask during your interview! Show your enthusiasm by asking about the training and support they offer. This not only highlights your proactive attitude but also helps you understand how they invest in their employees' growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining the Principality community. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Customer Consultant - Denbigh (12m FTC)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your individuality and how you connect with our values of belonging and community.
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Show Your Passion: We love candidates who are passionate about helping others. Share examples of how you've gone above and beyond for customers in the past. This will help us see how you can contribute to our commitment to customer excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing workplace culture there.
How to prepare for a job interview at Principality Building Society
✨Know Your Stuff
Before the interview, make sure you understand Principality's values and mission. Familiarise yourself with their commitment to customer service and community support. This will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Consultant, you'll need to demonstrate excellent communication skills. Prepare examples of how you've provided outstanding customer service in the past, whether face-to-face or over the phone. Be ready to discuss how you handle difficult situations calmly.
✨Be Proactive and Positive
Principality values a proactive attitude. During the interview, express your willingness to learn and grow in the role. Share instances where you've taken initiative in previous jobs or projects, showing that you're eager to contribute positively to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and support they offer, or how they foster an inclusive workplace. This shows your genuine interest in the role and helps you assess if it's the right fit for you.