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- Tasks: Welcome customers and assist with their banking needs in a friendly environment.
- Company: Join Principality, a community-focused building society with a warm culture.
- Benefits: Enjoy flexible working, competitive salary, and a comprehensive wellbeing package.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Be part of a supportive team in a dynamic, inclusive workplace.
The predicted salary is between 42000 - 58800 £ per year.
Customer Consultant – St David\’s (Cardiff)
Location: Principality Branch, St. Davids
Hours: 31.5hrs, Mon, Wed, Thurs, Fri & every other Sat
Location: Principality Branch, Gorseinon
Hours: 35
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, Llanishen
Hours: 35
Contract Duration: Full-Time, Fixed Term Contract
Closing Date: 06 November 2025
BELONG. There’s no place like Principality.
Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us; we have an award‑winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi‑tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well‑being benefits package ‘Belong’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers
At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in‑branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face‑to‑face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
‘We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
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Customer Consultant - St David\'s (Cardiff) employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - St David\'s (Cardiff)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and community involvement will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of examples from your past experiences where you delivered outstanding service. Be ready to share these during your interview!
✨Tip Number 3
Stay calm under pressure! The role can get busy, so prepare yourself for situational questions about how you handle stress. Show them you can keep a cool head while providing that warm, friendly welcome.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Principality family. Good luck!
We think you need these skills to ace Customer Consultant - St David\'s (Cardiff)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Customer Consultant position. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there!
How to prepare for a job interview at Principality Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided outstanding service in the past, whether face-to-face or over the phone. This role is all about making customers feel valued, so show them you can do just that!
✨Familiarise Yourself with the Company
Take some time to research Principality Building Society and its values. Understand their commitment to community and customer service. Mentioning specific initiatives or values during your interview will show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Think of a few situations where you had to handle difficult customers or resolve issues quickly, and be ready to discuss how you managed those situations.
✨Show Your Willingness to Learn
Principality values growth and development, so express your eagerness to learn and adapt. Share any relevant training or experiences that demonstrate your proactive attitude. Let them know you're excited about the tailored training and support they offer!