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- Tasks: Welcome customers and assist with their banking needs in a friendly environment.
- Company: Join Principality, a community-focused building society with a warm culture.
- Benefits: Enjoy flexible working, competitive pay, and a comprehensive well-being package.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Be part of an inclusive team that values diversity and belonging.
The predicted salary is between 30000 - 42000 £ per year.
Location: Principality Branch, Caerphilly
Hours: 35 – Talk to us about Flexible Working
Hours: 35 – Talk to us about Flexible Working
Contract Duration: Full-Time, Fixed Term Contract
BELONG. There’s no place like Principality.
Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself ; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together .
Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers
At Principality Building Society , we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant , you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.
We’re committed to helping you develop. From day one, you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.
As a Customer Consultant you will be:
- Providing a warm, friendly welcome and helping customers with everyday banking transactions.
- Supporting customers over the phone and through our digital channels.
- Identifying financial needs and recommending suitable products and services.
- Ensuring the smooth running of daily branch operations in line with policy and procedures.
- Staying up to date with internal policies and regulatory requirements.
- Working collaboratively with your colleagues across the branch network and deliver exceptional service.
What we’re looking for:
- Ability to deliver outstanding customer service, either face-to-face or over the phone.
- Ability to stay calm and focused in a busy environment.
- Great communication and people skills with a friendly and professional manner.
- A proactive attitude and willingness to learn and grow in the role.
We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.
‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
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Customer Consultant - Caerphilly employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Caerphilly
✨Tip Number 1
Get to know the company culture! Before your interview, check out Principality's website and social media. Understanding their values and community involvement will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for members, think of examples where you've delivered outstanding service. Be ready to share these stories to show you're a perfect fit.
✨Tip Number 3
Stay calm under pressure! The role can get busy, so think about how you handle stress. Share strategies you've used in the past to keep focused and deliver great service, even when things heat up.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your interest by asking about training opportunities or team dynamics. This not only shows you're keen but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Consultant - Caerphilly
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application for the Customer Consultant position. Highlight your customer service experience and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our amazing culture there!
How to prepare for a job interview at Principality Building Society
✨Know the Company Culture
Before your interview, take some time to understand Principality's values and culture. They pride themselves on being a welcoming and supportive community, so think about how you can demonstrate that you align with their ethos of belonging and customer service.
✨Showcase Your Customer Service Skills
As a Customer Consultant, you'll be the first point of contact for members. Prepare examples from your past experiences where you've delivered outstanding customer service, whether in person or over the phone. Highlight your ability to stay calm and focused in busy environments.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also demonstrate your communication skills and ability to engage with others effectively.