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- Tasks: Support IT service management and drive continuous improvement across the team.
- Company: Join Principality, a supportive and inclusive community focused on wellbeing.
- Benefits: Flexible hybrid working, wellbeing support, and a positive workplace culture.
- Why this job: Make a real impact in IT services while collaborating with diverse teams.
- Qualifications: Strong communication, analytical skills, and experience in IT service management.
- Other info: Opportunity for career growth in a dynamic and award-winning environment.
The predicted salary is between 36000 - 60000 £ per year.
At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive.
We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.
There are plenty of reasons to build your career with Principality:
- Flexible hybrid working – Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
- A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
- Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
- Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
- Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.
We have a great opportunity for an experienced IT Service Management Delivery Analyst to join our IT team on a 6-month fixed term contract. In this role, you will support the effective operation of IT service management and the wider team function. You’ll work closely with multiple teams to coordinate problem management, service transition, and change enablement, ensuring service management processes and best practices are consistently followed. You’ll also play a key role in root cause analysis, incident management, and driving continuous improvement across IT.
The team supports change events as they occur, so flexibility is important to ensure changes are delivered in line with agreed plans and governance processes. You’ll also be responsible for compiling service reviews and maintaining a strong understanding of the governance activities within the team.
What you’ll be doing:
- Conduct reviews of major incidents and out-of-hours incidents
- Manage and develop the Problem Management process
- Manage and improve processes related to Change and Release Enablement
- Support Service Transition activities
- Conduct service reviews with colleagues and stakeholders
- Drive process improvement initiatives across IT
Technical Skills:
- Strong written and verbal communication skills
- Excellent analytical and presentation skills
- Strong organisational skills with the ability to work across multi-disciplinary teams
Apply now to play a key role in improving IT services and driving meaningful change.
IT Service Management Delivery Analyst (6m FTC) in Cardiff employer: Principality Building Society
Contact Detail:
Principality Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Delivery Analyst (6m FTC) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Principality on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their values. Principality is all about belonging and inclusivity, so think about how your experiences align with that. Share stories that highlight your teamwork and adaptability!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled IT service management challenges in the past. They’ll want to see how you can contribute to their continuous improvement efforts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Principality community.
We think you need these skills to ace IT Service Management Delivery Analyst (6m FTC) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Service Management Delivery Analyst role. Highlight your relevant experience and skills that align with the job description, especially around service management processes and problem management.
Showcase Your Communication Skills: Since strong written and verbal communication skills are key for this role, use clear and concise language in your application. Don’t forget to demonstrate how you’ve effectively communicated in past roles, especially in multi-disciplinary teams.
Highlight Your Analytical Abilities: This position requires excellent analytical skills, so be sure to include examples of how you've used these skills in previous jobs. Whether it’s through root cause analysis or process improvement initiatives, show us what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Principality Building Society
✨Know Your IT Service Management
Make sure you brush up on your knowledge of IT service management processes, especially problem management and change enablement. Be ready to discuss how you've applied these in past roles, as this will show your understanding and experience in the field.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are key for this role, prepare examples of how you've effectively communicated with multi-disciplinary teams. Think about times when your communication made a difference in resolving issues or improving processes.
✨Demonstrate Flexibility and Adaptability
Principality values flexibility, so be prepared to share experiences where you've successfully adapted to changing circumstances. Highlight any instances where you managed service transitions or responded to unexpected incidents.
✨Prepare for Process Improvement Discussions
Think about specific process improvement initiatives you've led or contributed to in previous roles. Be ready to discuss the impact of these initiatives and how they align with the continuous improvement focus at Principality.
