Compliance & Conduct Business Partner (12m FTC) in Cardiff

About the role

Are you passionate about shaping great customer outcomes and helping an organisation navigate an evolving regulatory landscape? We’re looking for a Compliance & Conduct Business Partner to join our Compliance & Conduct team and play a pivotal role in ensuring we operate with integrity, transparency, and a forward‑looking approach to regulation. This is an exciting opportunity for someone who thrives on collaboration, strategic thinking, and working with others to make meaningful change. As a subject matter expert, you’ll be at the heart of emerging regulatory and conduct developments. You’ll interpret complex regulatory change, assess its impact, and partner with teams across the Society to ensure we proactively meet our compliance obligations while keeping our customers’ needs front and centre. You’ll build strong relationships with internal partners at all levels, offering guidance, challenge, and assurance throughout strategic initiatives and major projects. Your insight will help shape our approach to culture, conduct, and customer outcomes—ensuring we continue to meet high standards and maintain positive regulatory relationships.

Responsibilities

• Assess emerging regulation, regulatory expectations and industry developments, providing early insight and shaping Principality’s approach to regulatory and conduct change.
• Business Partnering with allocated key business areas, project teams and senior stakeholders to support, challenge, and provide second‑line assurances on regulatory and conduct requirements throughout the change lifecycle.
• Providing expert advice which is pragmatic and tailored to key business areas, translating complex regulatory requirements into clear, proportionate and deliverable outcomes.
• Supporting effective governance and oversight of regulatory change, including contributing to high‑quality Executive and Board‑level papers and decision‑making.
• Championing good customer outcomes and conduct standards, supporting Principality’s open, constructive and transparent engagement with regulators.

Qualifications

• At least 5 years’ experience operating in a senior second‑line compliance role, or leading and delivering complex regulatory change within a regulated financial services environment.
• Experience supporting senior leaders and contributing to governance‑level discussions.
• Understanding of key financial services products (e.g. mortgages, savings, protection).
• Confidence assessing complex regulatory change and turning insight into action.
• Strong business partnering skills with the ability to build trust, influence effectively, communicate clearly and provide objective independent challenge.
• Commitment to delivering fair customer outcomes and helping shape a healthy culture.

Benefits

• Flexible hybrid working – Our award‑winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
• A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
• Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging. If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk Apply now and help us shape a responsible, customer‑focused future.