At a Glance
- Tasks: Coordinate customer support and improve operational efficiency with innovative solutions.
- Company: Join a growing tech company that values collaboration and innovation.
- Benefits: Competitive salary, professional development, and 23 days annual leave plus your birthday off.
- Other info: Exciting opportunities for career growth and working with AI technologies.
- Why this job: Make a real impact by enhancing customer experiences and streamlining processes.
- Qualifications: 2+ years in service administration, strong communication skills, and a proactive approach.
The predicted salary is between 31500 - 38500 £ per year.
About the Role
Join our growing technology business as a Customer Service Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. You’ll handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience. If you’re organised, tech-savvy and enjoy improving processes, you’ll thrive here.
Key Responsibilities
- Coordinate daily Managed Services workflows with accuracy and efficiency
- Manage and improve data collection and validation
- Monitor service usage trends and elevate issues early
- Oversee consumables and supplies, including forecasting and supplier coordination
- Support digital ordering and automation system development
- Identify and drive process improvements
- Handle customer calls professionally and resolve queries quickly
- Work closely with internal teams and external suppliers
About You
- 2+ years in service administration, service desk or managed services
- Excellent organisation, accuracy and time-management
- Strong customer service skills and confident phone manner
- Strong IT literacy and interest in automation/AI
- Ability to analyse data and identify trends
- Confident challenging processes and suggesting improvements
- Mentoring experience is a bonus
What We Offer
- Excellent induction and ongoing training
- Genuine career progression opportunities
- Opportunity to work with AI and automation
- 23 days holiday + bank holidays + your birthday off
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Managed Services Coordinator in Horsham employer: Principal
Join our dynamic team in Horsham as a Software Business Analyst, where you'll enjoy a supportive and collaborative work culture that values your input and expertise. We offer high autonomy and the chance to influence key systems and processes, alongside opportunities for professional growth in a fast-paced SME environment. With exposure to a diverse range of technologies and a focus on pragmatic solutions, this role is perfect for those looking to make a meaningful impact while advancing their career.
