At a Glance
- Tasks: Manage customer support and administrative functions to enhance the customer experience.
- Company: Join a dynamic team focused on delivering outstanding service.
- Benefits: Enjoy 23 days annual leave, social events, and free onsite parking.
- Other info: Entry-level position with opportunities for growth and collaboration.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Strong organisational skills, attention to detail, and a pleasant telephone manner.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.
Personal Specification
- Good organisational and planning skills
- Ability to work under pressure to tight deadlines
- Great attention to detail
- A team player with interpersonal and collaboration skills
- Able to demonstrate prioritisation skills when multi-tasking
- Pleasant telephone manner
- Ability to work collaboratively with third parties to supply consumable items
- Strong IT literacy and a keen interest in exploring AI and automation solutions
Some key responsibilities
- Collecting and inputting accurate meter readings from a variety of sources
- ProACTive identification of customer consumable requirements
- Key stakeholder in the implementation of the EDI ordering system
- Identification of unusual patterns of consumable or device usage
- Ordering of toner and other consumable items
- Answering calls from customers
What we offer
- 23 days annual leave plus bank holidays
- Great social events
- Free onsite parking
- Eye care scheme
Seniority level
Entry level
Employment type
Full-time
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Customer Service Administrator in Horsham employer: Principal
Join our dynamic team in Horsham as a Software Business Analyst, where you'll enjoy a supportive and collaborative work culture that values your input and expertise. We offer high autonomy and the chance to influence key systems and processes, alongside opportunities for professional growth in a fast-paced SME environment. With exposure to a diverse range of technologies and a focus on pragmatic solutions, this role is perfect for those looking to make a meaningful impact while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Principal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Principal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Principal:Your cover letter is your chance to shine! Tell us why you want to work at Principal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Principal!
How to prepare for a job interview at Principal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
