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For Companies At a Glance
- Tasks: Manage customer support and administrative functions to enhance the customer experience.
- Company: Join a dynamic team focused on delivering outstanding service.
- Benefits: Enjoy 23 days annual leave, social events, and free onsite parking.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Strong organisational skills, attention to detail, and a pleasant telephone manner.
- Other info: Entry-level position with opportunities for growth and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.
Personal Specification
- Good organisational and planning skills
- Ability to work under pressure to tight deadlines
- Great attention to detail
- A team player with interpersonal and collaboration skills
- Able to demonstrate prioritisation skills when multi-tasking
- Pleasant telephone manner
- Ability to work collaboratively with third parties to supply consumable items
- Strong IT literacy and a keen interest in exploring AI and automation solutions
Some key responsibilities
- Collecting and inputting accurate meter readings from a variety of sources
- ProACTive identification of customer consumable requirements
- Key stakeholder in the implementation of the EDI ordering system
- Identification of unusual patterns of consumable or device usage
- Ordering of toner and other consumable items
- Answering calls from customers
What we offer
- 23 days annual leave plus bank holidays
- Great social events
- Free onsite parking
- Eye care scheme
Seniority level
Entry level
Employment type
Full-time
#J-18808-Ljbffr
Customer Service Administrator employer: Principal
Contact Detail:
Principal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
First things first, make sure you know the ins and outs of the Customer Service Administrator role. Brush up on your knowledge about the services we provide and think about how you can enhance the customer experience. This will help you stand out when chatting with potential employers.
✨Tip Number 2
When you're preparing for interviews, practice your telephone manner. Since this role involves answering calls from customers, being friendly and professional over the phone is key. Try role-playing with a friend to get comfortable with handling different types of customer queries.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Think of examples where you've successfully managed multiple tasks or tight deadlines. Being able to demonstrate your ability to prioritise will definitely impress hiring managers.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re genuinely interested in joining our team. So, what are you waiting for? Get your application in and let’s make great things happen together!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service in your application. We want to see how you've gone above and beyond to support customers in the past, so share specific examples that demonstrate your excellent telephone manner and commitment to outstanding support.
Be Organised and Detail-Oriented: Since this role involves a lot of administrative tasks, it's crucial to showcase your organisational skills. Mention any tools or methods you use to stay organised and ensure accuracy in your work. We love attention to detail, so don’t shy away from sharing how you’ve maintained high standards in previous roles.
Express Your Interest in Process Improvement: We’re all about optimising the customer experience, so let us know if you have ideas or experiences related to refining processes. Whether it’s through AI, automation, or just good old-fashioned teamwork, show us how you can contribute to making things run smoother.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter in one go. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Principal
✨Know Your Stuff
Before the interview, make sure you understand the services the company provides. Familiarise yourself with their customer support processes and think about how you can contribute to optimising the customer experience.
✨Practice Your Phone Skills
Since this role requires a pleasant telephone manner, practice answering calls in a friendly and professional way. You could even role-play with a friend to get comfortable with handling different types of customer inquiries.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Think of examples where you've successfully handled multiple responsibilities under pressure, as this will demonstrate your ability to thrive in a busy environment.
✨Embrace Technology
With a focus on IT literacy and interest in AI and automation, be prepared to talk about any relevant tech skills you have. If you've used any software or tools that could enhance customer service, share those experiences to show your proactive approach.
