Operations Director in Birmingham

Principal People are proud to be partnering with Ashley Community & Housing Ltd, a multi-award-winning, purpose driven social enterprise, in the search for a new Operations Director. This is a rare opportunity to shape the strategic and operational future of a values-led organisation that transforms the lives of over 2,500 every year.

ACH is one of the UK\’s most impactful housing and integration providers, supporting refugees and migrants to rebuild their lives through quality housing, employment support and community development. With over 130 staff across four regional offices and a Queen\’s Award for Enterprise in Social Mobility, ACH is entering an exciting phase of growth, transformation and investment.

The Role:

This newly created leadership position offers full strategic and hands-on responsibility across asset management, housing performance, compliance and transformation. You\’ll lead and inspire a team of Housing Services Managers, working closely with the CEO and wider leadership to embed systems, scale impact and elevate ACH\’s operational excellence.

Key Responsibilities:

• Lead on strategic property, asset and housing operations across all regions
• Deliver transformation projects including systems, compliance and performance
• Drive high-quality, people-centred service delivery in a multicultural environment
• Ensure compliance with legislation and embed stock condition and internal control systems
• Collaborate with the CEO, senior team and Board to shape ACH\’s future

What We\’re Looking For:

• Strong experience in asset/property management, housing or facilities services
• Proven leadership in fast-paced, values-driven organisations
• Comfortable balancing strategic oversight with hands-on delivery
• Experience in social housing, supported housing or regulated services
• A people-focused leader, passionate about operational excellence and transformation

The Package:

• 25 days holiday + bank holidays
• Travel expenses paid + EV salary sacrifice scheme
• Annual training allowance
• Enhanced pension (5% contribution), parental leave, sick pay, wellbeing support
• Access to Jive Health EAP & frequent staff retreats.

If this role is of interest, please apply today!