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For Companies At a Glance
- Tasks: Coordinate patient care and support a dynamic healthcare team in improving lives.
- Company: Join a successful not-for-profit organisation making a real difference in community health.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Be part of a compassionate team that empowers patients and enhances their wellbeing.
- Qualifications: Experience in health or social care and strong communication skills required.
- Other info: Diverse workplace with a commitment to equality and inclusion.
The predicted salary is between 21500 - 26000 £ per year.
PMLs Collaborative Care Team (CCT) supports seventeen General Practices located within West Northamptonshire, providing proactive assessment and support to people with longterm and complex conditions and their Carers. We undertake holistic assessment within the home environment, identifying needs and priorities with patients and their carers to improve wellbeing, maintain independence with an overarching aim to prevent unplanned admissions to hospital.
The Team currently comprises two Registered Nurses (RNs), an Occupational Therapist (OT), two Assistant Practitioners (AP), and a Social Prescribing Link Worker. The CCT operates Monday to Friday, 08:30 to 16:30 excluding Bank Holidays.
Main duties of the job
- To provide daily coordination of the CCT service delivery under the direction of the Clinical Lead, acting as a central point of contact to ensure appropriate support is made available to the team, patients and their carers.
- To regularly liaise with the range of multidisciplinary professionals and colleagues involved in a person's care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported. This includes actively participating in multidisciplinary team meetings within the CCT, PCNs and Practices.
- To provide administrative coordination for the CCT service delivery supporting PML Governance, Operational and performance compliance.
- To develop expertise in the administrative functions of Clinical systems, specifically Systemone and EMIS, including problem solving, staff support, access, reporting and contingency.
- To keep accurate and up-to-date records of contacts, appropriately using the CCT clinical system, GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
- To support the Clinical Lead to ensure that PML/CCT remains safe and effective, including using audits and learning from significant events and complaints including the collation of evidence for CQC compliance.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010.
Job responsibilities
Role Purpose
Performs administrative tasks within the team, applying skills learnt to support routine operation, record-keeping, data entry/collection and providing information and guidance to staff and colleagues.
Role Accountabilities
- Operational Support: Maintains accurate records and supports business processes assisting colleagues where required.
- Coordination: Coordinates complex administrative tasks, liaising with stakeholders and working autonomously.
- Data Entry/Collection: Ensures data is collected and entered accurately into workplace systems.
- Providing Information: Provides correct and timely information to colleagues and patients while upholding company values and standards.
Person Specification
Experience: Working within a health and or social care environment and with clinical systems. Working as part of an integrated multi-skilled team to optimise patient care and experience.
Qualifications: GCSE or equivalent in English & Maths, NVQ Level 3 in health and social care.
Skills and Knowledge: Excellent written and verbal communication skills, proficiency in relevant I.T. systems and software, strong organisational and time-management skills, good interpersonal skills; the ability to make effective relationships with others, able to work in a changing environment; demonstrates an ability to cope under pressure.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,000 to £26,000 a year FTE, Depending on Experience.
Patient and Service Coordinator in Towcester employer: Principal Medical Ltd.
Contact Detail:
Principal Medical Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient and Service Coordinator in Towcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about opportunities at PML. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of clinical systems like Systemone and EMIS. Show us you’re ready to hit the ground running and support our team effectively!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in our minds.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you’re genuinely interested in being part of our fantastic team.
We think you need these skills to ace Patient and Service Coordinator in Towcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Patient and Service Coordinator. We want to see how you can contribute to our fantastic team!
Showcase Your Communication Skills: Since this role involves liaising with various professionals and patients, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience: If you've worked in health or social care before, make sure to mention it! We love seeing candidates who have experience with clinical systems and understand the importance of patient care.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Principal Medical Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient and Service Coordinator. Familiarise yourself with the CCT's approach to patient care and how they support individuals with long-term conditions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves liaising with various professionals and patients, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've effectively communicated complex information or coordinated with multiple stakeholders. This will illustrate your ability to thrive in a multidisciplinary team.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage your time and tasks. Think of specific instances where you've successfully coordinated complex administrative tasks or maintained accurate records. This will reassure the interviewers that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the CCT and their approach to patient care. Ask about their team dynamics, how they measure success, or what challenges they face. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
