At a Glance
- Tasks: Be the friendly face of our health centre, assisting patients and ensuring smooth operations.
- Company: Join a dedicated team at Banbury Cross Health Centre, committed to innovative healthcare.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Other info: Dynamic work environment with opportunities to grow and learn.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 25000 - 26000 £ per year.
25 hours per week. Full time equivalent salary for this role is £25,000-£26,000. Pro rata salary is £16,666.67- £17,333.33.
The Role
Working within a General Practice providing health care to patients. First point of contact for patients, general public and health care professionals attending Banbury Cross Health Centre. Providing a wide range of medical reception and clerical support to the Clinicians and Management working within the Health Centre. Banbury Cross Health Centre has several locations and this role may require you to work from different sites within the Banbury area.
Main Duties
- To deliver excellent levels of customer service at all times and contribute towards Service Delivery Targets of BCHC and meeting personal performance Targets.
- Welcome and assist patients, visitors and other health care professionals.
- Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules.
- Delivering accurate and complete messages to all staff.
- Facilitate the smooth and efficient running of clinics.
- Ensure waiting patients are monitored and checked in correctly.
- Ensure reception area both public and staff are kept clean and tidy at all times.
- Ensure all patient information is accessible and up to date.
- Ensure that the clinicians are aware of patients who require immediate attention.
- Have a basic awareness / ability to deal with challenging behaviour.
- Process internal and external mail on a daily basis ensuring all paperwork received is logged appropriately.
- Undertake all aspects of data entry and maintain a computerised clinic system.
- Administration of outgoing correspondence.
- Maintain the cleanliness & tidiness of the public areas.
- Carry out any other administrative duties as deemed necessary by the reception manager and Practice Manager including but not limited to processing of Medical Records, Insurance requests & SARS.
Equal Opportunities
Ensure that self and co-workers deliver care equally to all by promoting anti-discriminatory and non-prejudicial practice. Promote individual’s rights, personal beliefs and informed choice in respect of service deliverance as per the Equal Opportunities Policy and Patient Charter. Promote effective and sensitive communication skills where there may be barriers to communications and sensitive issues.
Confidentiality
The Receptionist will sign a confidentiality agreement and maintain the confidentiality of information regarding patients who may wish to remain anonymous, staff and other business in accordance with the Data Protection Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Personal/Professional Development
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Participate in any training programme implemented by Management. Effectively manage own time, workload and resources. Assess own performance and development and take accountability for own actions, either directly or under supervision.
This job description seeks to outline the key duties and responsibilities of the post holder and is not a definitive document and does not form part of the main statement of terms and conditions. This job will be reviewed periodically and changes may be made in consultation with the post-holder.
Person Specification
Qualifications/ Professional Registration
- Customer Service NVQ Level 2. Desirable
Experience
- Previous experience of working with members of the public. Essential
- Primary Care Information Systems e.g, Emis Web. Desirable
- Basic level of understanding of primary care and clerical services within general practice. Desirable
Skills and Knowledge
- Reception and administration skills. Essential
- Good written and verbal communication skills. Essential
- Excellent telephone manner. Essential
- Accurate keyboard skills. Essential
- Numerate and IT literate. Essential
- Skills include Word and Excel. Essential
- Able to work as part of a team with a friendly, approachable manner. Essential
- Able to demonstrate a can-do attitude and work under pressure. Essential
- Discreet and mindful of individual circumstances. Essential
- High standard of organisational and administration ability, including filing. Essential
- Understanding and observe the rules of confidentiality. Essential
- Patient focused. Essential
- Flexible and positive attitude. Essential
Receptionist in Banbury employer: Principal Medical Limited
PML is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Receptionist at Banbury Cross Health Centre, you will be part of a dedicated team committed to providing high-quality healthcare services, with opportunities for professional growth and training in a collaborative environment. Enjoy the unique advantage of working in a community-focused setting where your contributions directly impact patient care and satisfaction.
