At a Glance
- Tasks: Provide technical support, troubleshoot systems, and manage incidents in a dynamic environment.
- Company: Join a global leader in the Wholesale industry with a collaborative team.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Exciting role with a small team and excellent career advancement potential.
- Why this job: Make a real impact by resolving issues and supporting innovative solutions.
- Qualifications: 3+ years in technical support, SQL knowledge, and strong communication skills.
The predicted salary is between 30000 - 35000 € per year.
Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You'll join a small team with hybrid working available after training.
Key Responsibilities
- Support and troubleshoot products and systems
- Investigate issues using OS, database, and remote tools
- Own tickets through to resolution
- Work with Developers to resolve defects and manage changes
- Collaborate with internal teams and support customers
- Assist with testing and produce clear documentation
Key Skills & Experience
- 3+ years in a technical support role
- SQL (MS SQL Server)
- Power BI and SSRS reporting
- Microsoft 365, Active Directory, Group Policy
- Cloud backups, VMware (preferred)
- Networking basics (firewalls, switches)
- Strong organisation, communication, and stakeholder management skills
Details
- Full-time
- 30,000 - 35,000
- Hybrid working
IT Systems Engineer - Birmingham in West Bromwich employer: Principal IT
Join a dynamic global player in the Wholesale industry as an IT Systems Engineer in Birmingham, where you'll be part of a supportive team that values collaboration and innovation. With hybrid working options available post-training, you will enjoy a flexible work culture that promotes a healthy work-life balance while also benefiting from opportunities for professional growth and development. The company is committed to providing high-quality technical support, ensuring that you can thrive in your role and contribute meaningfully to the success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer - Birmingham in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in the Wholesale industry. Be ready to discuss how your experience with SQL, Microsoft 365, and troubleshooting can make a difference.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along. Demonstrating your problem-solving abilities with real-life scenarios can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so make sure you stand out!
We think you need these skills to ace IT Systems Engineer - Birmingham in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and any relevant skills like SQL or Microsoft 365. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Systems Engineer position and how your skills can benefit our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can own tickets through to resolution, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL, Microsoft 365, and VMware. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed incidents or service requests in the past. Think about specific challenges you faced and how you resolved them, as this will demonstrate your ability to own tickets through to resolution.
✨Communicate Clearly
Since you'll be collaborating with internal teams and supporting customers, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical stakeholders.
✨Get Familiar with the Company Culture
Research the company’s values and work culture. Understanding their approach to teamwork and hybrid working will help you align your answers with what they’re looking for, making you a more attractive candidate.
