Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and consultancy to customers in the Cyber Security sector.
- Company: Join a global leader in Cyber Security with a focus on innovation.
- Benefits: Enjoy 27 days annual leave, a pension scheme, and remote work options.
- Why this job: Make a real difference by helping clients maximise their product value.
- Qualifications: Experience in IT support and strong knowledge of Windows environments required.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
The predicted salary is between 40000 - 45000 £ per year.
Principal IT are working with a global player in the Cyber Security sector that are looking for a Technical Support Consultant to join their team to provide technical support and consultancy to their customers.
Key Responsibilities:
- Provide technical support and resolve customer queries
- Deliver ongoing consultancy to help customers maximise product value
- Support successful onboarding of new clients
- Deliver training to both new and existing users
- Participate in customer meetings and calls, including pre-sales support for technical queries
Key Requirements:
- Previous experience in an IT support role
- Strong experience supporting Windows environments at scale (Server/Desktop, Entra ID/Active Directory, Intune, Azure, DNS, DHCP)
- Good understanding of software and OS patch management
- Knowledge of cyber security principles and tools
- Solid understanding of networking fundamentals in enterprise environments
- Basic knowledge of SQL and database querying
In return, the client are offering a salary of between 40,000 - 45,000. Other benefits include:
- 27 days annual leave
- Pension Scheme
- Work from home with occasional travel.
Technical Support Consultant - Nottingham employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant - Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Cyber Security sector and let them know you're on the hunt for a Technical Support Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss Windows environments, Active Directory, and cyber security principles. We want you to shine when they ask about your experience!
✨Tip Number 3
Don’t forget to showcase your consultancy skills! Think of examples where you've helped customers maximise product value or delivered training. This will show potential employers that you’re not just a tech whiz, but also a great communicator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of resources to help you prepare for interviews and stand out from the crowd. Let’s get you that Technical Support Consultant gig!
We think you need these skills to ace Technical Support Consultant - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Consultant role. Highlight your experience with Windows environments, cyber security principles, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can help our customers maximise product value. Be sure to mention any specific experiences that relate to the key responsibilities outlined in the job description.
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical skills! Mention your experience with tools like Entra ID, Active Directory, and Azure. We love seeing candidates who can demonstrate their knowledge of networking fundamentals and SQL querying.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Active Directory, and Azure. Be ready to discuss specific scenarios where you've resolved issues or provided consultancy, as this will show your practical experience.
✨Showcase Your Communication Skills
As a Technical Support Consultant, you'll need to explain complex concepts in simple terms. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate customer interactions and refine your approach.
✨Prepare for Real-World Scenarios
Expect to be asked about how you would handle specific technical queries or customer situations. Think of examples from your past experience where you successfully onboarded clients or delivered training, and be ready to share those stories.
✨Understand the Company’s Cyber Security Focus
Research the company’s products and their approach to cyber security. Familiarise yourself with current trends and challenges in the sector, so you can engage in meaningful discussions during the interview and demonstrate your genuine interest in the role.