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- Tasks: Diagnose and repair mobile and tablet devices while ensuring top-notch customer service.
- Company: Join a forward-thinking IT repairs business with a focus on innovation.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and private healthcare.
- Why this job: Be part of a dynamic team and enhance your skills in a tech-driven environment.
- Qualifications: Passion for tech and hands-on experience with mobile or tablet devices.
- Other info: Enjoy structured training and excellent career growth opportunities.
The predicted salary is between 27500 - 35000 ÂŁ per year.
Principal IT are working with an IT repairs business that are looking for a mobile & tablet repair engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward‑thinking IT team, undertaking certified and on premise training covering numerous systems and software.
Reporting to the repair centre manager, the role is site based, 5 days a week (Monday-Friday/9-5:30pm). As a Mobile & Tablet Repair Engineer, you will be a key member of the technical team, responsible for diagnosing, repairing, and refurbishing a wide range of mobile and tablet devices. You will work to defined SLAs, ensuring all repairs, testing, and service updates are completed accurately and on time. You will also be involved in secure data sanitisation procedures for mobile and tablet trade‑in projects, ensuring customer data is irretrievably erased prior to the re‑marketing of their handsets.
Duties/Areas of Responsibility
- Diagnose faults on mobile and tablet devices using both manual and software‑assisted methods.
- Complete high‑quality repairs to manufacturer or Eden standards, including screens, batteries, charging systems, and board‑level components (where trained).
- Log accurate repair notes, assessments, and updates within the ticketing system in line with SLAs.
- Test, validate, and quality‑check repaired and refurbished devices prior to dispatch.
- Support the wider team with inventory checks, parts handling, and updating device records.
- Assist with refurbishment and reuse workflows, including data sanitisation and grading.
- Contribute to recycling processing tasks as part of our WEEE and zero‑to‑landfill commitments.
- Demonstrate excellent customer service when communicating with clients, partners, and internal teams.
Required Skills & Experience
- Proven interest or hands‑on experience with mobile, tablet, or general IT hardware.
- Strong problem‑solving skills with an analytical approach to diagnosis.
- Good written communication skills for accurate ticket and report updates.
- Competence with Microsoft Office (Outlook, Word, Excel) is beneficial but not essential.
- Ability to follow structured processes and continually improve repair efficiency and accuracy.
The Package: If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme and private healthcare.
How to Apply If you are interested in hearing more about this mobile & tablet repair engineer vacancy or applying for the role please email me at or contact Principal IT Directly on LinkedIn.
Mobile &Tablet Repair Engineer employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile &Tablet Repair Engineer
✨Tip Number 1
Get your hands dirty! If you’ve got any experience with mobile or tablet repairs, make sure to showcase that in your conversations. Talk about specific devices you've worked on and the challenges you’ve overcome. This will show your passion and expertise.
✨Tip Number 2
Don’t just sit back and wait for the interview; reach out! Connect with the company on LinkedIn and engage with their posts. It’s a great way to get noticed and show your enthusiasm for the role before you even step into the interview room.
✨Tip Number 3
Prepare some questions that show you’re keen to learn and grow. Ask about their training programmes or how they incorporate new technologies. This not only demonstrates your interest but also aligns with their focus on continuous professional development.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining their innovative team. Let’s get you that job!
We think you need these skills to ace Mobile &Tablet Repair Engineer
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for mobile and tablet technology! In your application, mention any hands-on experience or projects you've worked on. This will help us understand your genuine interest in the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially those related to diagnosing and repairing devices. We appreciate a well-structured application!
Highlight Problem-Solving Skills: Since this role involves troubleshooting, make sure to showcase your problem-solving abilities. Share specific examples of how you've tackled challenges in past roles or projects. We love seeing innovative approaches!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Principal IT
✨Know Your Tech
Brush up on your knowledge of mobile and tablet devices. Be ready to discuss common issues, repair techniques, and any relevant technologies. Showing that you’re passionate about the latest trends in tech will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and repaired devices in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical approach to troubleshooting.
✨Showcase Your Communication Skills
Since customer service is key in this role, practice explaining technical concepts in simple terms. You might be asked how you would communicate with a client about a repair, so think about how to convey information clearly and effectively.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and why they matter in a repair environment. Be prepared to discuss how you would ensure repairs are completed accurately and on time, as this will show your commitment to quality and efficiency.
