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- Tasks: Provide 1st line IT support and assist with system maintenance and data reporting.
- Company: Join a well-established organisation in Liverpool with a collaborative tech team.
- Benefits: Competitive salary, on-site parking, and a Monday to Friday schedule.
- Why this job: Make a real impact by supporting users and enhancing IT systems.
- Qualifications: Degree in a relevant subject and 3+ years of IT support experience.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 28000 - 42000 £ per year.
Principal IT are proud to be partnering with a well-established organisation in the Liverpool area to recruit a Systems Support Analyst. The successful candidate will join a collaborative Systems & Technology team, supporting core infrastructure, user systems, and data reporting capabilities.
The Systems Support Analyst supports the Systems & Technology Department across IT infrastructure, systems support, and data reporting. The role works closely with the Head of Systems & Technology and other IT team members to maintain technology systems, support users, and assist with data analysis and reporting.
Key Responsibilities- Provide 1st line IT support for system users, including troubleshooting Office 365 and other applications.
- Assist with the deployment, monitoring, maintenance, and upgrading of IT systems, hardware, and software.
- Support IT infrastructure, including servers, networks, applications, and security.
- Ensure system security and data protection in line with relevant policies and regulations.
- Install and maintain Microsoft software and other business applications.
- Enforce IT policies, procedures, and best practices.
- Create reports, dashboards, and data visualisations using analytics and BI tools.
- Support data validation, cleansing, and automated data processes.
- Monitor and maintain data quality.
- Assist with ad-hoc IT projects and training when required.
- Strong knowledge of Microsoft technologies (Azure, Active Directory, SQL).
- Understanding of networking and IT infrastructure.
- Experience with databases, reporting, and BI tools (preferably Power BI).
- Strong Excel and Office 365 skills.
- Excellent organisation, attention to detail, and documentation skills.
- Good communication and teamwork abilities.
- Adaptable with a willingness to learn.
- Degree in a relevant subject.
- 3+ years' experience in a similar role.
- Experience providing 1st line IT support.
- Experience with databases and reporting.
- BI/reporting platform experience preferred.
- On-site parking
- Office-based: Monday-Friday, 9:00am - 5:30pm
- Salary: 34,000/ 38,000.
Systems Support Analyst - Liverpool employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Analyst - Liverpool
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT projects or offer to help friends and family with their tech issues. This not only sharpens your skills but also gives you real-world examples to chat about in interviews.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to systems support. Think about how you’d troubleshoot Office 365 or handle user queries. The more you rehearse, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Systems Support Analyst role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Systems Support Analyst - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support Analyst role. Highlight your experience with Microsoft technologies, IT support, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don't forget to mention your teamwork skills and adaptability, as these are key for us.
Showcase Your Technical Skills: Be sure to include specific examples of your technical skills, especially with Office 365, Azure, and BI tools like Power BI. We love seeing how you've used these in past roles, so don't hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure, Active Directory, and SQL. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences with Office 365.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've provided 1st line IT support in the past. Think about specific issues you resolved and how you approached them. This will demonstrate your ability to troubleshoot effectively and support users.
✨Get Familiar with Data Reporting
Since the role involves creating reports and dashboards, be prepared to talk about your experience with BI tools, particularly Power BI. Bring examples of data visualisations you've created and how they helped inform decision-making.
✨Emphasise Teamwork and Communication
This position requires collaboration with the Systems & Technology team, so highlight your teamwork abilities. Share instances where you've worked closely with others to achieve a common goal, and don't forget to mention your communication skills!