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For Companies At a Glance
- Tasks: Lead IT support, troubleshoot issues, and enhance IT capabilities across the factory and office.
- Company: Join a leading aerosol manufacturer committed to innovation and employee growth.
- Benefits: Competitive salary, generous leave, pension plan, health cash plan, and bonus scheme.
- Why this job: Be part of a forward-thinking team and make a real impact on IT operations.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft systems.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 38000 - 40000 £ per year.
Principal IT are working with an industry leading aerosol manufacturer that are looking for a lead IT engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team.
About the Role
A great opportunity for someone to join a successful and ever-growing company. They are a forward-thinking company that continually invests in their staff allowing employees to grow and develop both personally and professionally. You’ll be the primary point of contact, supporting employees across both the factory floor and office environment to resolve issues quickly, support users, and continuously improve IT capability across the site.
Key Responsibilities
- Manage all day-to-day IT activities across the factory and office site
- Act as first-line and escalation support for IT issues, troubleshooting and resolving problems efficiently
- Lead and manage technical IT escalations, liaising with external providers where required
- Provide hands-on support including PC builds, resets, maintenance, and hardware troubleshooting
- Support new starters with IT onboarding, including equipment setup, system access, and user training
- Upskill the workforce on the effective use of IT systems and software, including SharePoint
- Ensure appropriate cyber security software is installed, maintained, and monitored
- Train users on cyber security awareness and best practices
- Work closely with personnel across both factory and office environments, providing practical and accessible IT support
- Maintain IT documentation, procedures, and asset records
About You
- Proven experience in a hands-on IT support or IT lead role
- Strong troubleshooting skills with the ability to resolve issues quickly and calmly
- Comfortable working in a mixed factory and office environment
- Good working knowledge of Microsoft systems, hardware, and collaboration tools such as SharePoint
- Strong understanding of cyber security fundamentals and user awareness
- Confident communicator, able to support users with varying levels of IT knowledge
- Organised, reliable, and able to manage multiple priorities independently
What On Offer
- Working hours Monday – Thursday 8am to 5pm, Friday 8am to 12.30pm
- 25 days annual leave + bank holidays + ability to purchase 3 days additional leave
- Contributory pension plan
- Simply health cash plan
- Company annual event
- Bonus scheme
Lead IT Engineer - Birkenhead in Liverpool employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Engineer - Birkenhead in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Lead IT Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved IT issues in the past, especially in mixed environments like factories and offices.
✨Tip Number 3
Show off your passion for continuous professional development! Mention any recent courses or certifications you've completed that relate to IT support, cyber security, or new technologies during your conversations with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead IT Engineer - Birkenhead in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Lead IT Engineer role. Highlight your hands-on IT support experience and any innovative projects you've led, as we love seeing how you can contribute to our forward-thinking team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for continuous professional development and how you plan to incorporate new technologies into our operations. We want to see your personality and enthusiasm come through!
Showcase Your Troubleshooting Skills: In your application, give examples of how you've resolved IT issues quickly and efficiently in past roles. We value strong troubleshooting skills, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team in Birkenhead!
How to prepare for a job interview at Principal IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft systems and SharePoint. Be ready to discuss how you've tackled IT issues in the past and how you can apply that experience to support both the factory and office environments.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved IT problems quickly and efficiently. Think about specific situations where you acted as a first-line support or managed escalations, and be ready to share those stories during the interview.
✨Emphasise Your Communication Skills
As a lead IT engineer, you'll need to communicate with users who have varying levels of IT knowledge. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your ability to train others on cyber security best practices.
✨Demonstrate Your Passion for Development
The company values continuous professional development, so be sure to highlight any relevant training or certifications you've pursued. Discuss how you stay updated with new technologies and how you plan to contribute to the team's growth.