At a Glance
- Tasks: Provide technical support and improve IT services in a modern Microsoft environment.
- Company: Join a respected professional services organisation with a supportive IT team.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and ongoing training.
- Other info: Great opportunities for career progression in a dynamic work environment.
- Why this job: Develop your skills with cutting-edge Microsoft technologies and make a real impact.
- Qualifications: Two years' experience in IT support and strong knowledge of Microsoft 365.
Principal IT are delighted to be supporting a well-established and highly respected professional services organisation in the recruitment of an IT Support Engineer. This is an exciting opportunity to join an experienced IT team supporting a modern Microsoft environment. The successful candidate will play a key role in providing infrastructure and end-user support while contributing to the ongoing development and improvement of the organisation's IT services.
The Role
As an IT Support Engineer, you will provide technical support across the organisation's IT infrastructure, supporting users, administering Microsoft technologies, and ensuring systems remain secure, reliable, and efficient. Working closely with the wider IT team, you will assist with day-to-day support, infrastructure administration, system improvements, and technology projects.
Key Responsibilities
- Provide first and second-line technical support to end users.
- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Support Windows 10 and Windows 11 desktop environments.
- Administer Active Directory and Microsoft Entra ID, including user account management and permissions.
- Support and maintain Microsoft Azure services.
- Assist with Microsoft security technologies, including identity management, multi-factor authentication, and endpoint security.
- Troubleshoot hardware, software, networking, and cloud-based issues.
- Support hybrid and remote users across the business.
- Assist with infrastructure upgrades, system deployments, and IT improvement projects.
Skills & Experience
Essential
- A minimum of two years' experience in an IT Support, Infrastructure Support, or Systems Administration role.
- Strong knowledge of Microsoft 365 administration.
- Experience supporting Windows 10 and Windows 11.
- Experience administering Active Directory and Microsoft Entra ID.
- Experience supporting Microsoft Azure services.
- Knowledge of Microsoft security technologies.
- Strong troubleshooting and analytical skills.
Desirable
- Experience with Microsoft Intune or endpoint device management.
- Understanding of networking fundamentals, including DNS, DHCP, VPNs, and TCP/IP.
- Experience supporting cloud-first Microsoft environments.
- Microsoft certifications such as MS-900, AZ-900, MD-102, or similar.
- Experience working within a professional services environment.
What's on Offer
- Competitive salary.
- Generous holiday allowance.
- Company pension scheme.
- Ongoing training and professional development.
- Exposure to modern Microsoft cloud technologies.
- Opportunities to progress your career within a supportive IT team.
If you're an experienced IT professional looking to join a forward-thinking organisation where you'll have the opportunity to develop your technical skills and work with modern Microsoft technologies, we'd love to hear from you.
How to Apply:
If you are interested in hearing more about this IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
IT Support Engineer - Hull in Kingston upon Hull employer: Principal IT
Join a well-established professional services organisation in Hull, where you will be part of a dynamic IT team dedicated to providing exceptional support and driving technological advancements. With a competitive salary, generous holiday allowance, and a strong focus on ongoing training and career progression, this role offers a unique opportunity to enhance your skills in a modern Microsoft environment while contributing to meaningful projects. Experience a collaborative work culture that values innovation and employee growth, making it an excellent place for IT professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Hull in Kingston upon Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Principal IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Principal IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Principal IT!
✨Direct Apply to Principal IT
Let's not forget to apply directly through the Principal IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - Hull in Kingston upon Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Principal IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Principal IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Principal IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
