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- Tasks: Provide first-line IT support and troubleshoot technical issues for users and customers.
- Company: Join a growing tech and AV solutions provider in Hull.
- Benefits: Earn £27,000 per year with great holiday allowance and ongoing training.
- Other info: Gain exposure to AV technologies and enjoy excellent career development opportunities.
- Why this job: Kickstart your IT career in a fast-paced environment with real impact.
- Qualifications: Previous IT support experience and strong troubleshooting skills required.
The predicted salary is between 27000 - 27000 £ per year.
Principal IT are supporting a growing technology and AV solutions provider delivering IT support, managed services and audio visual solutions to customers across the UK. Due to continued growth, they are looking to appoint an IT Support Technician to join their support team based in Hull.
This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a fast-paced technical environment. The successful candidate will provide first-line technical support to both internal users and external customers, supporting a range of IT systems, devices, and cloud-based services. The role will involve responding to support requests, troubleshooting technical issues, maintaining IT equipment, and assisting with day-to-day service desk operations. There will also be opportunities to gain exposure to AV technologies and customer project work.
Key Responsibilities:
- Provide first line technical support for internal and customer systems.
- Monitor and respond to incidents and service requests through the customer support service desk (Freshdesk), email and telephone.
- Diagnose, troubleshoot, and resolve hardware, software, networking and AV system issues in a timely manner.
- Assist in the maintenance of office IT infrastructure, including networks, endpoints, and cloud services.
- Support cybersecurity measures by following company policies and assisting with compliance tasks (e.g. Cyber Essentials, GDPR requirements).
- Carry out routine system checks, updates, and preventative maintenance activities for customer installations.
- Assist with the deployment, configuration, and testing of AV and IT equipment for projects.
- Maintain accurate records of support activities, asset inventories, and system configurations.
Requirements:
- Previous experience within an IT support or service desk role.
- Good understanding of Windows operating systems and Microsoft 365.
- Basic networking knowledge.
- Strong troubleshooting and communication skills.
- Ability to manage multiple support requests effectively.
- Full UK driving licence preferred.
Desirable Skills:
- Experience using ticketing systems such as Freshdesk.
- Exposure to AV technologies.
- Knowledge of Azure or cloud-based services.
- CompTIA A+, Network+, or similar certifications.
The Package:
If successful our client is offering a salary of £27,000 per annum, favourable holiday allowance, ongoing development and training plus many more.
How to Apply:
If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
1st Line IT Support Technician - Hull in Kingston upon Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician - Hull in Kingston upon Hull
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini lab at home with old devices or virtual machines. The more hands-on experience you have, the better you'll perform in interviews when they throw those tricky scenarios your way.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your vibe. Tailor your approach to each company’s culture and values – it shows you’re genuinely interested.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line IT Support Technician - Hull in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous IT support experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting skills and familiarity with Windows and Microsoft 365.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your passion for tech and customer service.
Show Off Your Communication Skills: Since this role involves supporting both internal users and external customers, we need to see that you can communicate clearly and effectively. Whether it’s in your CV, cover letter, or any follow-up emails, let your personality and communication style come through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Principal IT
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss how you've used these in previous roles, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Familiarise Yourself with Freshdesk
Since the role involves using Freshdesk for support requests, it’s a good idea to get acquainted with this ticketing system. If you’ve used similar systems before, be prepared to talk about how you managed tickets and resolved issues efficiently.
✨Show Off Your Communication Skills
As a 1st Line IT Support Technician, you'll need to communicate effectively with both internal users and customers. Practice explaining technical concepts in simple terms, and think of examples where you successfully helped someone understand a tech issue.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot and think on your feet.