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- Tasks: Provide 1st line IT support and resolve technical issues for customers.
- Company: Leading provider of modular buildings with a focus on innovation.
- Benefits: Competitive salary, holiday allowance, pension scheme, and professional development opportunities.
- Why this job: Join a dynamic team and make an immediate impact in a tech-driven environment.
- Qualifications: Customer-focused with strong communication skills and a passion for problem-solving.
- Other info: Flexible working hours and opportunities for career advancement.
The predicted salary is between 21000 - 28000 £ per year.
Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations.
The successful candidate will be responsible for providing 1st line IT support to our large customer base, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate will ensure that all IT policies and procedures are maintained whilst managing user/customer expectation.
Experience, Qualifications & Training
- Customer focused with excellent interpersonal and communication skills (Essential).
- Hands on, flexible and pro-active approach with willingness to learn.
- Flair for problem solving and methodical approach to issue diagnosis (Essential).
- Team player who enjoys sharing knowledge with colleagues.
- Well organised with excellent time management skills and ability to work without supervision (Essential).
- Good working knowledge of MS Windows (Client devices).
- Understanding of MS Exchange and AD (Users and Computers).
- Experience of mobile device and application management across Microsoft, Apple and Android platforms (Desirable).
- 1-3 years previous customer facing support role, preferably technology related.
- A people person, who enjoys interacting and talking to people on a daily basis and can form strong relationships and connections.
Principle accountabilities
- Helping customers as soon as they walk into the door and being that first point of call for all issues, prior to escalation.
- Talking to customers over the phone, in person or via chat/email to capture, record and resolve technical problems experienced.
- Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolutions found.
- Take ownership of customer issues and ensure they are carried through to completion (where possible - if not escalated).
- Upkeep and stick to the agreed SLA (Service Level Agreement) within the business.
- To maintain the asset database ensuring costs are controlled, items fully accounted for and available to honour departmental deliverables.
- To be able to have flexibility with varying day-shift patterns.
- To manage and contribute to strategic projects as identified by the Service Desk Manager.
- To report to the Service Desk manager about any potential arising trends within the Service Desk client, in order to establish trends per user, software or department.
- Any other ad hoc tasks as set by Service Desk Manager.
Other Requirements
- Full UK Driving License & access to your own transport.
The Package
If successful our client is offering a salary of up to 24,500 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement.
How to Apply
If you are interested in hearing more about this junior IT support engineer vacancy or interested in applying for the role please email me or contact Principal IT directly on LinkedIn.
Junior IT Support Engineer - Driffield employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer - Driffield
✨Tip Number 1
Get to know the company before your interview! Research their projects and values, especially in modular buildings. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common IT support scenarios with a friend. This will boost your confidence and help you articulate your problem-solving approach.
✨Tip Number 3
Show off your tech knowledge! Be ready to discuss your experience with MS Windows, Exchange, and mobile device management. Bring examples of how you've tackled tech issues in the past to demonstrate your hands-on experience.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression. And remember, if you’re keen on this role, apply through our website for a smoother process!
We think you need these skills to ace Junior IT Support Engineer - Driffield
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for IT support! Mention any relevant experiences or projects that highlight your passion for technology and helping others. This will make your application stand out.
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your customer service skills and any hands-on experience you have with MS Windows, Exchange, or mobile device management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've solved problems in the past and how you can contribute to our team’s success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Principal IT
✨Know Your Tech Basics
Make sure you brush up on your knowledge of MS Windows, MS Exchange, and Active Directory. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully helped customers in the past. Highlight your communication skills and your ability to build strong relationships.
✨Demonstrate Problem-Solving Flair
Think of a few scenarios where you've had to diagnose and resolve technical issues. Be ready to walk through your thought process during the interview, as this will showcase your methodical approach to problem-solving.
✨Be Ready to Discuss Continuous Learning
The company values professional development, so come prepared to talk about any courses or training you've undertaken. Show your enthusiasm for learning new technologies and how you plan to incorporate them into your work.
