At a Glance
- Tasks: Provide technical support and troubleshoot systems in a dynamic team environment.
- Company: Join a global leader in the Wholesale industry with a collaborative culture.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a supportive team.
- Why this job: Make a real impact by resolving issues and supporting innovative solutions.
- Qualifications: 3+ years in technical support, SQL knowledge, and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You'll join a small team with hybrid working available after training.
Key Responsibilities
- Support and troubleshoot products and systems
- Investigate issues using OS, database, and remote tools
- Own tickets through to resolution
- Work with Developers to resolve defects and manage changes
- Collaborate with internal teams and support customers
- Assist with testing and produce clear documentation
Key Skills & Experience
- 3+ years in a technical support role
- SQL (MS SQL Server)
- Power BI and SSRS reporting
- Microsoft 365, Active Directory, Group Policy
- Cloud backups, VMware (preferred)
- Networking basics (firewalls, switches)
- Strong organisation, communication, and stakeholder management skills
Details
- Full-time
- £30,000-£35,000
- Hybrid working
It Systems Engineer - Birmingham - £30,000 - £35,000 A Year employer: Principal IT
Join a dynamic and innovative global player in the Wholesale industry as an IT Systems Engineer in Birmingham, where you'll be part of a supportive team that values collaboration and professional growth. With a competitive salary and hybrid working options after training, this role offers a fantastic opportunity to enhance your technical skills while contributing to meaningful projects. The company fosters a culture of continuous learning and development, ensuring you have the resources and support needed to thrive in your career.
