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For Companies At a Glance
- Tasks: Support clients with IT and AV tech, conduct site visits, and manage ticketing systems.
- Company: Join a leading audio and visual provider making waves in the industry.
- Benefits: Enjoy a competitive salary, flexible holidays, and ongoing training opportunities.
- Why this job: Be part of a dynamic team, hands-on with cutting-edge technology and client interactions.
- Qualifications: Background in IT support, interest in AV tech, and strong interpersonal skills required.
- Other info: Training provided for AV technologies; full UK driving license needed.
Principal IT are working with an industry leading audio and visual provider that are looking for an IT support field engineer to join their team. In this role you will play a vital part in supporting their future strategy.
I'm on the lookout for an experienced and versatile IT professional - but not your average IT role. I'm searching for someone exceptional to join a dynamic team, both in the office and out in the field. This isn't just a desk-based support job. You'll be hands-on with clients, conducting site visits, responding to on-site callouts, and helping to manage the internal ticketing system. You'll also be responsible for overseeing maintenance contracts and ensuring a smooth support experience for clients. While the role falls under IT Support, much of the technology you'll be working with is audio visual in nature - including a range of processors, control systems, and equipment designed for high-end meeting rooms and large-scale venues.
Key Responsibilities:
- Provide day-to-day IT and AV technical support to internal teams and external clients
- Carry out regular maintenance visits and emergency callouts
- Support and manage the internal helpdesk/ticketing system
- Maintain and oversee client maintenance contracts
- Configure and troubleshoot AV and IT systems on-site
- Work closely with engineers, project managers, and clients
What We're Looking For:
- A solid background in IT support with a keen interest in AV technology
- Confident working both independently and as part of a team
- Strong interpersonal skills for face-to-face client interactions
- A proactive and solutions-focused mindset
- Full UK driving license
Desired Skills:
- Experience with Microsoft 365.
- Experience with Windows Server.
- Understanding of Networking.
- Understanding the features of Windows 10/11.
- Confidently troubleshoot a variety of infrastructure/setups.
- Background in working with audio visual technologies is advantageous but training will be provided.
The Package:
If successful our client is offering a salary of £26,000 - £30,000 per annum, favourable holiday allowance, ongoing development and training plus many more.
How to Apply:
If you are interested in hearing more about this IT support vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
IT Support Engineer - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Hull
✨Tip Number 1
Familiarise yourself with the specific audio-visual technologies mentioned in the job description. Understanding how these systems work will not only boost your confidence but also show your potential employer that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 10/11 and Microsoft 365. Being able to demonstrate your problem-solving abilities during interviews can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences with client interactions. Since this role involves face-to-face support, showcasing your strong interpersonal skills will be crucial in making a positive impression.
✨Tip Number 4
Make sure to highlight any relevant certifications or training you've completed in IT support or AV technology. This can help reinforce your qualifications and show that you're committed to ongoing professional development.
We think you need these skills to ace IT Support Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and any exposure to audio-visual technology. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and AV technology. Mention specific experiences where you've provided hands-on support or managed client relationships, as this role requires strong interpersonal skills.
Highlight Relevant Skills: In your application, emphasise your understanding of Microsoft 365, Windows Server, and networking. If you have experience troubleshooting Windows 10/11, make sure to include that as well.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work both in the office and out in the field. Mention your proactive approach to problem-solving and your willingness to learn about new technologies, especially in the AV space.
How to prepare for a job interview at Principal IT
✨Show Your AV Knowledge
Since this role involves working with audio-visual technology, make sure to brush up on your knowledge of AV systems. Be prepared to discuss any relevant experience you have and how it relates to the job.
✨Demonstrate Problem-Solving Skills
This position requires a proactive and solutions-focused mindset. During the interview, share examples of how you've successfully resolved technical issues in the past, especially in high-pressure situations.
✨Highlight Interpersonal Skills
As you'll be interacting with clients face-to-face, it's crucial to showcase your strong interpersonal skills. Practice articulating how you build rapport and communicate effectively with clients and team members.
✨Prepare for Technical Questions
Expect questions related to IT support, Microsoft 365, Windows Server, and networking. Brush up on these topics and be ready to demonstrate your troubleshooting abilities with specific examples.
