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- Tasks: Support IT systems and provide 1st/2nd line assistance to users.
- Company: Join a leading UK food producer focused on innovation and technology.
- Benefits: Enjoy a competitive salary, holiday allowance, and development opportunities.
- Why this job: Be part of a forward-thinking team that values continuous improvement and collaboration.
- Qualifications: Experience in desktop support, knowledge of Windows OS, and networking skills required.
- Other info: Full-time role with some travel and on-call duties; training provided.
The predicted salary is between 29000 - 36000 £ per year.
IT Service Desk Engineer – 35,000/ 45,000 per annum – Hull
Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.
This full-time role goes beyond ticket resolution-you\’ll support a wide range of technologies while championing collaboration, mentoring, and continuous improvement. Some travel and participation in an on-call rota required.
Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday)
Key Responsibilities:
- Provide 1st/2nd line support via phone, service desk and in person
- Troubleshoot Windows OS/applications
- Good knowledge of Cisco, Meraki, Fortinet networks
- Experience with Azure, Intune, Active Directory
- SQL (basic tasks), Hyper V, Rubrik
- Cyber security tools
- Assist in rollouts and upgrades across multiple sites
Requirements:
- Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise)
- Good language and communication skills
- Windows OS, Cisco/Meraki/Fortinet, Azure/Intune
- Active Directory/Office 365
- Rubrik, Hyper V, SQL basics
- Excellent problem-solving and customer service
- Ability to work as part of a team
Desirable:
- Certifications (e.g., A+, Microsoft, ITIL)
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Knowledge of automation or scripting a plus
The Package:
If successful our client is offering a salary between 35,000 – 45,000 per annum, favourable holiday allowance, company contributed pension scheme, development opportunities, plus many more.
How to Apply:
If you are interested in hearing more about this IT service desk engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
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IT Service Desk Engineer - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer - Hull
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Azure, and Active Directory. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Showcase your passion for continuous professional development by mentioning any relevant certifications or training you've completed. This demonstrates your commitment to staying updated with industry trends and technologies.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in previous roles. Being able to discuss specific scenarios where you provided excellent customer service or solved complex problems will highlight your suitability for the role.
✨Tip Number 4
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Service Desk Engineer - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Engineer or in Technical Support. Emphasise your skills with Windows OS, Cisco, Azure, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and continuous professional development. Mention specific technologies you are familiar with and how you can contribute to the company's future strategy.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Highlight your customer service skills and ability to work collaboratively within a team.
Follow Application Instructions: Ensure you follow the application instructions carefully. If the company requests specific documents or information, make sure to include everything they ask for to avoid any delays in processing your application.
How to prepare for a job interview at Principal IT
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows OS, Cisco, and Azure. Bring examples of how you've successfully troubleshot issues in the past, as this role requires strong technical knowledge.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you resolved complex issues and be ready to explain your thought process.
✨Highlight Your Communication Skills
Since this role involves providing support via phone and in person, showcase your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms.
✨Express Your Passion for Continuous Learning
The company values continuous professional development, so share your enthusiasm for learning new technologies and improving your skills. Mention any relevant certifications or training you've pursued.
