At a Glance
- Tasks: Provide hands-on IT support across 30+ dealership sites and troubleshoot tech issues.
- Company: Join a leading UK automotive retail group undergoing exciting tech transformations.
- Benefits: Enjoy a £40,000 salary, company car scheme, and professional development opportunities.
- Other info: Hybrid working model with travel to various dealership locations across the UK.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge automotive technologies.
- Qualifications: 2-3 years of IT support experience, preferably in an automotive dealership setting.
The predicted salary is between 40000 - 40000 £ per year.
IT Field Engineer - £40,000 per annum - Milton Keynes
Principal IT are proudly supporting a UK automotive retail group who are undertaking a significant technology and business transformation programme across its expanding dealership network.
The Role
As an IT Field Engineer, you will provide hands-on IT support across a network of 30+ dealership sites, ensuring core IT infrastructure and automotive-specific technologies are reliable, secure and fit for purpose.
You will work closely with the wider IT team, dealership colleagues, technology partners and third-party suppliers.
The role combines technical support, site-based troubleshooting, infrastructure deployment and involvement in wider IT projects.
The successful candidate will have a good understanding of automotive retail environments and experience supporting dealership management systems, OEM platforms and associated technologies.
Key Responsibilities
- Provide on-site and remote IT support across dealership locations, covering hardware, software, connectivity and network issues.
- Support and maintain automotive-specific systems, including Dealer Management Systems (DMS), OEM diagnostic platforms and connected vehicle technologies.
- Manage and resolve IT service desk tickets, prioritising issues appropriately and providing a high standard of customer service.
• Install, configure and maintain IT infrastructure, including
- TCP/IP, WAN, WLAN and SD-WAN networking
- Windows 10/11
- Apple i OS and Android devices
- Microsoft 365
- Microsoft Intune
- Exchange
- Share Point
- Azure AD / Microsoft Entra ID
- Support the integration and operation of OEM systems, telephony and dealership Wi-Fi solutions.
- Work directly with dealership teams to understand operational requirements and implement practical IT solutions.
- Assist with IT projects, system upgrades, site openings, technology rollouts and integration activity.
- Maintain accurate documentation covering system configurations, changes and support activity.
- Liaise with third-party technology providers and escalated complex issues where required.
- Support the implementation and maintenance of IT security controls and cybersecurity best practices.
- Identify recurring issues and opportunities to improve IT services across the dealership network.
Experience & Qualifications
Essential
- Previous experience in an IT support, field engineering or infrastructure role.
- Approximately 2-3 years' relevant IT experience, or equivalent practical experience.
- Experience working within an automotive retail or dealership IT environment.
- Experience supporting Dealer Management Systems such as Keyloop, RTC, Cit NOW or similar platforms.
- Familiarity with franchise‑specific automotive IT systems and OEM technology platforms.
- Strong practical knowledge of IT hardware, software, networking and end‑user computing.
- Excellent troubleshooting and problem‑solving skills.
- Ability to work independently while collaborating effectively with a wider IT team.
- Strong communication and customer service skills.
- Full UK driving licence and willingness to travel between sites.
Desirable
- IT‑related degree or equivalent professional experience.
- Experience supporting multiple geographically dispersed sites.
- Relevant technical certifications such as Comp TIA A+, Network+, Microsoft, Cisco or Fortinet.
- Experience with SD‑WAN, Microsoft Intune, Microsoft 365 and cloud‑based infrastructure.
- Experience working with telephony, Wi‑Fi and connectivity solutions.
- Experience supporting IT projects and technology rollouts.
- What's On Offer
- Access to a company car scheme.
- Professional development and career progression opportunities.
- Exposure to a broad range of automotive and enterprise IT technologies.
- A varied, hands‑on role within a growing and transforming organisation.
- Supportive and collaborative working environment.
- Hybrid working, combining home‑based work with regular on‑site support.
- Additional Information
This is a field‑based role supporting multiple locations across the UK.
The successful candidate must be comfortable travelling to dealership sites as required, including for project work, technology deployments and operational support.
If you are an IT professional with automotive dealership experience and are looking for an opportunity to play a key role within a growing Group IT function, we would be keen to hear from you.
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IT Field Engineer - Milton Keynes employer: Principal IT
Join a dynamic and innovative global player in the Wholesale industry as an IT Systems Engineer in Birmingham, where you'll be part of a supportive team that values collaboration and professional growth. With a competitive salary and hybrid working options after training, this role offers a fantastic opportunity to enhance your technical skills while contributing to meaningful projects. The company fosters a culture of continuous learning and development, ensuring you have the resources and support needed to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer - Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Principal IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Principal IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Principal IT!
✨Direct Apply to Principal IT
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We think you need these skills to ace IT Field Engineer - Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Principal IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Principal IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Principal IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
