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- Tasks: Provide first-line IT support and troubleshoot technical issues for users and customers.
- Company: Join a growing tech and AV solutions provider in Hull.
- Benefits: Competitive salary, career development, and exposure to exciting technologies.
- Other info: Dynamic team with opportunities to work on innovative projects.
- Why this job: Kickstart your IT career in a fast-paced environment with real impact.
- Qualifications: Previous IT support experience and a passion for technology.
The predicted salary is between 27000 - 27000 £ per year.
Principal IT are supporting a growing technology and AV solutions provider delivering IT support, managed services and audio visual solutions to customers across the UK. Due to continued growth, they are looking to appoint an IT Support Technician to join their support team based in Hull.
This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a fast-paced technical environment. The successful candidate will provide first-line technical support to both internal users and external customers, supporting a range of IT systems, devices, and cloud-based services. The role will involve responding to support requests, troubleshooting technical issues, maintaining IT equipment, and assisting with day-to-day service desk operations. There will also be opportunities to gain exposure to AV technologies and customer project work.
Key Responsibilities:- Provide first line technical support for internal and customer systems.
- Monitor and respond to incidents and service requests through the customer support service desk (Freshdesk), email and telephone.
- Diagnose, troubleshoot, and resolve hardware, software, networking and AV system issues in a timely manner.
- Assist in the maintenance of office IT infrastructure, including networks, endpoints, and cloud services.
- Support cybersecurity measures.
1st Line IT Support Technician - Hull employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician - Hull
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues and solutions, especially those related to hardware, software, and networking. This will help you tackle questions confidently during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock service desk scenario with friends or family. The more you practice diagnosing and resolving issues, the better prepared you'll be for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees at the company through LinkedIn or local tech meetups. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line IT Support Technician - Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any tech you've worked with!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: As a 1st Line IT Support Technician, you'll be talking to users all day. Make sure your application reflects your ability to communicate clearly and effectively. We want to know you can explain tech stuff in a way that everyone understands!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Principal IT
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common troubleshooting techniques for hardware, software, and networking issues. Being able to discuss specific examples from your past experience will show that you’re ready to tackle the challenges of the role.
✨Familiarise with Freshdesk
Since the role involves using Freshdesk for managing support requests, it’s a good idea to get acquainted with this platform. If you can, try to explore its features or watch some tutorials online. This will demonstrate your proactive approach and readiness to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of situations where you successfully resolved technical issues and be ready to explain your thought process. This will help interviewers see how you handle real-world challenges.
✨Show Enthusiasm for AV Technologies
Since there are opportunities to work with AV technologies, express your interest in this area during the interview. Whether you have previous experience or just a keen interest, showing enthusiasm can set you apart and highlight your willingness to learn and grow within the company.