At a Glance
- Tasks: Provide on-site IT support and troubleshoot tech issues across multiple sites.
- Company: Join a global leader in the natural chemistry sector with a dynamic team.
- Benefits: Competitive salary, generous holiday allowance, and opportunities for growth.
- Other info: Exciting role with travel opportunities and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by solving tech challenges in a fast-paced environment.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
Principal IT are working with a global player in the natural chemistry sector that are looking for an IT proximity engineer to join their team. You will provide Level 1 proximity support for general end-user technology, alongside enhanced Level 1 and Level 2 hardware support for industrial, production, warehouse and logistics environments. The role will be primarily based in Goole with occasional travel to Northallerton, with travel between the two sites typically required one day per week. You will act as the local technical point of contact when issues cannot be resolved remotely by the central Service Desk. You'll provide on-site diagnosis, equipment deployment, hardware troubleshooting and local technical intervention across office, production, warehouse and logistics environments.
What You'll Do
- Provide 1st/2nd line on-site IT support across two sites.
- Troubleshoot Windows 11, Microsoft 365, Teams, PCs, laptops, mobiles, printers and peripherals.
- Support industrial/warehouse technology including RF scanners, vehicle-mounted tablets, touchscreens, label printers, scales and industrial workstations.
- Deploy, configure, replace and relocate IT equipment across office, production and warehouse environments.
- Support user onboarding, moves and leavers.
- Carry out basic network connectivity, cabling and patching checks.
- Maintain IT assets, stock, CMDB and technical documentation.
- Support urgent production and warehouse IT incidents.
- Log and manage incidents through an ITSM platform / ServiceNow.
- Provide hands-and-eyes support for infrastructure teams, projects and third-party suppliers.
- Escalate complex network, infrastructure, application and security issues appropriately.
- Follow ITIL, security, change-control and site safety procedures.
What We're Looking For
- Experience in IT Support, IT Proximity, Field Engineering or Site Support.
- Strong hardware troubleshooting and diagnostic skills.
- Good knowledge of Windows 11, Microsoft 365 and computer hardware.
- Understanding of basic networking and physical connectivity.
- Experience supporting users in a manufacturing, warehouse, logistics or multi-site environment is highly desirable.
- Experience with an ITSM/Service Desk platform; ServiceNow is advantageous.
- Strong communication, organisation and customer-service skills.
- Full UK driving licence and access to a vehicle.
Desirable
- IT, Microsoft, CompTIA or ITIL qualification/certification.
- Experience with SAP/RF devices, warehouse scanners, industrial printers, touchscreens or vehicle-mounted equipment.
- Experience supporting industrial/operational IT environments.
The Package:
If successful our client is offering a salary between £35,000 & £40,000 per annum, favourable holiday allowance, plus many more.
How to Apply:
If you are interested in hearing more about this IT proximity engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
IT Engineer - Goole employer: Principal IT
Join a dynamic team in Chelmsford where your expertise as an IT Systems Engineer will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and hands-on experience with cutting-edge technology. Enjoy a competitive salary and the chance to make a meaningful impact in the automotive industry while working in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer - Goole
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Principal IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Principal IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Principal IT!
✨Direct Apply to Principal IT
Let's not forget to apply directly through the Principal IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer - Goole
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Principal IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Principal IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Principal IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
