At a Glance
- Tasks: Provide 2nd Line IT support and troubleshoot Microsoft 365 environments.
- Company: Growing Managed Service Provider in Bolton with a supportive team culture.
- Benefits: Competitive salary, hybrid working opportunities, and career progression.
- Other info: Enjoy a collaborative environment with ongoing exposure to exciting projects.
- Why this job: Join a dynamic team and work with cutting-edge Microsoft cloud technologies.
- Qualifications: 2-3 years' experience in 2nd Line Support and strong Microsoft 365 skills.
The predicted salary is between 28000 - 28000 £ per year.
IT Technician - £26,000/£28,000 per annum - Bolton
The Opportunity
Principal IT is delighted to be working with a growing Managed Service Provider in Bolton to recruit a talented 2nd Line IT Support Engineer.
You’ll play a key role in supporting a wide range of clients, delivering outstanding technical support and helping to maintain modern Microsoft 365 environments.
The Role
Working as part of an experienced technical team, you’ll provide remote support to clients via telephone, email and remote access tools, taking ownership of incidents through to resolution.
Your responsibilities will include
- Providing 2nd Line technical support to a diverse client base.
- Supporting Microsoft 365 environments including Exchange Online, Share Point, Teams, One Drive, Intune and Entra ID.
- Troubleshooting Windows 10/11 operating systems and Microsoft Office applications.
- Diagnosing hardware, software and networking issues.
- Building, configuring and deploying PCs and laptops.
- Managing Microsoft Intune device deployments.
- Resolving malware and security-related issues.
- Assisting with Microsoft 365 migrations, onboarding projects and infrastructure deployments.
- Delivering excellent customer service while working to agreed SLAs.
- What We’re Looking For
- 2-3 years' experience within a 2nd Line Support or MSP environment.
- Strong Microsoft 365 administration and troubleshooting experience.
- Experience supporting Windows 10/11 and Microsoft Office.
- Good understanding of networking fundamentals and internet connectivity.
- Excellent communication and customer service skills.
- A proactive approach and the ability to manage support issues through to completion.
- A full UK driving licence is preferred.
What’s on Offer?
- Competitive salary dependent on experience.
- 37.5-hour working week (Monday-Friday).
- Opportunity to work towards hybrid working in the future.
- Ongoing exposure to Microsoft cloud technologies.
- Supportive team environment with genuine career progression.
- Opportunity to work on Microsoft 365 migrations and infrastructure projects.
- #J-18808-Ljbffr
IT Technician - Bolton in Farnworth employer: Principal IT
Join a dynamic and innovative global player in the Wholesale industry as an IT Systems Engineer in Birmingham, where you'll be part of a supportive team that values collaboration and professional growth. With a competitive salary and hybrid working options after training, this role offers a fantastic opportunity to enhance your technical skills while contributing to meaningful projects. The company fosters a culture of continuous learning and development, ensuring you have the resources and support needed to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician - Bolton in Farnworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Principal IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Principal IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Principal IT!
✨Direct Apply to Principal IT
Let's not forget to apply directly through the Principal IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician - Bolton in Farnworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Principal IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Principal IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Principal IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
